Summary
Overview
Work History
Education
Skills
References
Timeline
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ANDREA Hempfield

Ontario,OH

Summary

Experienced in Executive Support and Technical Writing with exposure to many different business sectors including: Human Resources, Environmental Health and Safety, Quality Assurance, Information Technology, and Personnel Management.

Proficient using Microsoft

  • Excel
  • Word
  • PowerPoint
  • Teams
  • Sharepoint

Result-oriented writing professional with experience preparing concise and accurate technical documents, ensuring all data is compliant with DOD, State, and Federal regulations.

Expert at delivering high-quality work, demonstrating a high aptitude for attention to detail.

Dynamic individual with hands-on experience in Office and Executive Management with talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.O

Overview

19
19
years of professional experience

Work History

Bookkeeping /Administrative Assistant

Local Waters Marine Repair
Naples, FL
08.2022 - Current
  • Remote Position
  • Administered financial transaction processing for accounts payable and receivable to maintain fiscal accuracy and efficiency.
  • Executed payroll preparation tasks while maintaining strict confidentiality and precision in employee record management.
  • Streamlined financial document management through effective filing and archiving systems, facilitating quicker access to information.
  • Spearheaded collaboration between departments to improve bookkeeping accuracy and resolve financial discrepancies.

EHS Technical Writer | Administrative Support

TE Connectivity | QualDoc
Mansfield, OH
10.2023 - 05.2024
  • Revise obsolete EHS operating procedure library, ensuring written programs and procedures aligned with state, federal and corporate regulations.
  • Enhance user experience by simplifying complex technical concepts into easy-to-understand documentation.
  • Edit and proofread technical documents for accuracy and consistency.
  • Coordinate with subject matter experts to ensure the accuracy of technical content in documentation projects.
  • Increase product adoption by creating clear and concise user guides, manuals, and online help resources.
  • Collaborate with cross-functional teams to gather information for accurate and comprehensive documentation.
  • Improve customer satisfaction with well-structured troubleshooting guides addressing common issues.
  • Assist in the design and delivery of training programs tailored to meet specific departmental needs.
  • Successful working within tight deadlines and a fast-paced environment.

Front Office Assistant | Sales Administrator

Coastal Automotive
Morehead City, NC
05.2019 - 07.2023
  • Maintained daily accounting functions such as Accounts payable, accounts receivable, and account reconciliations.
  • Responsible for time tracking and company payroll
  • Maintained a well-organized filing system to ensure easy access to important records and documents.
  • Scheduled appointments and oversaw company calendar
  • Processed sales paperwork, ensuring proper approval is obtained on all transactions, and correct purchasing documents are submitted for each customer
  • Answered customers questions about vehicles for sale, financing and the purchase process
  • Ensured all sales and accounting records are maintained in an orderly, current and accurate condition at all times
  • Ensured that work progresses smoothly through the service department
  • Streamlined office operations for increased efficiency through effective organizational tasks such as filing, scheduling, and data entry.
  • Received and process online sales orders, and coordinated cross country vehicle delivery
  • Submitted and and tracked all rebate and warranty claims
  • Supported the service writing team with various administrative tasks as needed

Software Programmer and Production Coordinator for DME

Forbes Rehab Services
Mansfield, OH
07.2016 - 12.2018
  • Software Programmer for Durable Medical Devices (DME); Programmed and repaired Apple iPads and Microsoft Surface Pros
  • Developed user-friendly applications, enhancing the overall end-user experience.
  • Ensured Production Department was in compliance with all FDA (Medical Device Manufacturing) regulations
  • Handled escalated customer service calls, ensuring 100% resolution and customer satisfaction
  • Oversaw all areas of production; ensuring the device met company standards before leaving the warehouse
  • Maintained inventory; ensuring employees have all the necessary design components they need to fulfill client orders in a timely manner
  • Conducted Initial safety briefings for new employees and annual briefings thereafter
  • Ensured warehouse employees were following safety procedures at all times.

Personnel Specialist - Knowledge Operations Manager - Quality Assurance Inspector

179th Airlift Wing Ohio Air National Guard
Mansfield, OH
04.2007 - 12.2015
  • Knowledge and specialized training in Air Force Personnel policies and procedures and DOD regulations.
  • Utilized the Military Personnel Data System (MILPDS) and other automated systems to perform a wide variety of Commander Support Staff personnel functions including: identification cards, separations, retirements, benefits, awards and decorations, retention, retraining, duty status changes, and personnel readiness programs
  • Personnel Support for Contingency Operations (PERSCO) team lead, ensuring 100% accountability and casualty reporting for deployed personnel
  • Established and maintained a paperless work environment; including a complete electronic file plan; thus making 179th the first guard unit in Ohio to be in complete compliance with the 'Go Green' Modern Air Force initiative
  • Served as the Quality Assurance and Aircraft Technical Order records manager for the Maintenance Group by following all guidance and procedures for creating, transferring, storing, retrieving and disposing of all electronic records and Technical Orders within the 179th Maintenance Group
  • Managed the specialized procedures and technical data repositories required to perform maintenance on multiple weapon systems
  • Performed Technical Data Compliance Inspections on each individual shop within the Maintenance Group; ensuring all personnel were following Air Force guidance and regulations
  • Prepared detailed inspection reports for leadership, ensuring the correct Air Force regulation was sited with each discrepancy
  • Managed the MXQ Maintenance Operating Instruction (MOI) program by following the correct procedures to make sure each instruction is accurate and current.

Education

Associate of Applied Science -

Community College of The United States Air Force (CCAF)
Montgomery, AL
01-2011

Airman Leadership School - Knowledge Operations Management

Keesler AFB Training And Education Center (AETC)
Biloxi, MS
01-2010

Ashland High School
Ashland, OH
05-2003

Skills

  • Payroll processing
  • Invoicing and collections
  • Purchase order management
  • Invoicing and billing
  • Administrative senior level support
  • Strong Knowledge of Microsoft Office Suite
  • Knowledge in DOD, Federal and state compliance regulations
  • Calendar and Email Management

References

  • Chris Smittle - Owner Local Waters Marine Repair - (786) 490-3156
  • Micheal Stupca - Quality Assurance Manager - TE Connectivity - (419) 520-8708
  • Chief Master Sergeant Mark Carey (retired) - QA Chief - 179th AW ANG - (419) 564-6579
  • Chief Master Sergeant Ralph Chandler - QA Inspector - 179th AW ANG - (419) 681-1239
  • Senior Master Sergeant Mike Vasko - DCMA- Los Angeles QAS - (818) 267-2098

Timeline

EHS Technical Writer | Administrative Support

TE Connectivity | QualDoc
10.2023 - 05.2024

Bookkeeping /Administrative Assistant

Local Waters Marine Repair
08.2022 - Current

Front Office Assistant | Sales Administrator

Coastal Automotive
05.2019 - 07.2023

Software Programmer and Production Coordinator for DME

Forbes Rehab Services
07.2016 - 12.2018

Personnel Specialist - Knowledge Operations Manager - Quality Assurance Inspector

179th Airlift Wing Ohio Air National Guard
04.2007 - 12.2015

Airman Leadership School - Knowledge Operations Management

Keesler AFB Training And Education Center (AETC)

Ashland High School

Associate of Applied Science -

Community College of The United States Air Force (CCAF)