Andrea Henry
Taylor,MI
Summary
Dynamic professional with extensive experience at IHA and Blocks Stand and Greenhouse LLC, excelling in customer service and cash register operation. Proven ability to train staff and streamline sales transactions, enhancing efficiency and customer satisfaction. Skilled in inventory management and active listening, consistently fostering positive patient and customer interactions.
Overview
20
20
years of professional experience
Work History
Cashier
Blocks Stand and Greenhouse LLC
Romulus, Michigan
09.2023 - Current
- Worked closely with front-end staff to assist customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Processed sales transactions to prevent long customer wait times.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Processed customer payments quickly and returned exact change and receipts.
- Helped customers find specific products, answered questions, and offered product advice.
- Stocked shelves with merchandise when needed.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Welcomed customers, offering assistance to help find store items.
- Answered customers' questions and provided information on store procedures or policies.
Medical Assistant
IHA
Livonia, MI
05.2005 - 08.2023
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Explained treatment procedures and physicians' instructions.
- Processed orders for medical supplies and lab equipment.
- Administered injections, medications and treatments as directed by the physician.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Collected samples from patients for laboratory testing purposes.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Scheduled appointments for patients via phone and in person.
- Responded to patient callbacks and phone-in prescription refill requests.
- Educated patients about medications, procedures and physician's instructions.
- Prepared treatment rooms for patient examinations.
- Provided assistance to medical staff in performing minor surgical procedures.
Education
Certification - Medical Assistant
Ross Medical Education Center
Taylor06-2005
High School Diploma -
Dearborn High School
Dearborn, MI06-1997
Skills
- Cash register operation
- Point of sale management
- Customer service
- Sales transaction processing
- Product stocking
- Inventory management
- Active listening
- Employee training
- Time management skills
Timeline
Cashier
Blocks Stand and Greenhouse LLC
09.2023 - Current
Medical Assistant
IHA
05.2005 - 08.2023
Certification - Medical Assistant
Ross Medical Education Center
High School Diploma -
Dearborn High School
Similar Profiles
Noel JohnsonNoel Johnson
Daycare Worker at Building Blocks Childcare and Learning Center LLCDaycare Worker at Building Blocks Childcare and Learning Center LLC
Monica Talavera-GueraMonica Talavera-Guera
Volunteer at Nu Building Blocks LLCVolunteer at Nu Building Blocks LLC
Henry M. BrunerHenry M. Bruner
VP of Sales and Operations at Dock Blocks of North America LLCVP of Sales and Operations at Dock Blocks of North America LLC