Andrea Hernandez
Pacoima ,CA
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Panda Express
02.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Shift Leader
Panda Express
07.2023 - 02.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Counter Helper
Panda Express
02.2021 - 07.2023
- Offered customized suggestions for up-selling opportunities based on customers'' tastes, preferences, or dietary needs, leading to higher average transaction values.
- Assisted in maintaining a clean and organized work area, ensuring optimal productivity.
- Developed strong rapport with customers through attentive listening and personalized service approaches.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Education
Bachelor of Arts - Liberal Arts
California State University, Los Angeles
Los Angeles, CA05-2024
Skills
- Money Handling
- Customer Relations
- Product and service knowledge
- Staff Supervision
- Workload Management
- Strategic Planning
- Policy Enforcement
Decision-making
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Assistant Manager
Panda Express
02.2024 - Current
Shift Leader
Panda Express
07.2023 - 02.2024
Counter Helper
Panda Express
02.2021 - 07.2023
Bachelor of Arts - Liberal Arts
California State University, Los Angeles