Andrea Herrera
Puma Law Group
Ronkonkoma,NY
8
years of professional experience
Driven and personable. I desire to obtain a position that best utilizes my skills.
Work History
Paralegal
9 Months- Conducted legal research to support case preparation and documentation.
- Communicated with clients to gather critical information. I also provided updates on case progress.
- Utilized Legal Software to create Letter of Representation, NF2, NF6, Legal Documents.
- Build client trust and relationships through professional interactions. During meetings, phone calls. Understand their needs while also maintained confidentiality. Client called office and asked for me, I felt honored.
- Translated in Spanish in meetings and new intakes.
- Answered phone in etiquette manner.
- Called clients on a monthly basis for medical updates or treatment status.
- Requested Medical Records & Paid for Medical Records.
- Increased firm's reputation by consistently maintaining high standards of confidentiality and professionalism.
- Over achieved and completed my daily tasks.
- Reliable and punctual.
Legal Assistant
6 Months- Collaborated with clients to gather necessary information, providing exceptional service throughout the legal process.
- Scanned mail, documents, IME's and hearings.
- Managed calender and appointments.
- Perpetually communicated with clients to remind their pertinent medical appointments. Documented and noted calls ands messages.
- Requested medical records. Assisted in research to analyze legal issues accurately.
- Assisted in translating and always maintaining professionalism and confidentiality.
Customer Service Representative
2 Years 1 Month- Managed complaint resolution processes, ensuring timely and effective support to customers.
- Assisted customers with their accident report.
- Made sure parts were delivered and correctly checked beforehand.
- Received payments and placed customer's important documents in their files.
- Communicated with customers with their vehicle updates.
Customer Service Supervisor
2 Years 4 Months- Organized and dispatched orders for delivery on a daily basis.
- Resolved customers and clients complaints of various matters.
- Assured satisfaction and insurance with each auto part that was ordered.
- Methodically maintained upkeep and appeal office.
- Systematically categorized all purchasing documents before sending to corporate.
- Independently ran office on weekdays afternoons and weekends.
Education
High School Diploma - Business Communication
High School Diploma
Skills
Legal Research & Case File Organization.
Customer service
Proficient in MS office
Quick Books
Excell
Client communication
Time Management
Bilingual
Problem Solving Abilities
Sales Expertise
Assertiveness
Multitasking
Management Flair
Timeline
Paralegal
Puma Law Group
04.2025 - 01.2026Read More
Legal Assistant
Panetta Aminov
06.2024 - 12.2024Read More
Customer Service Representative
Alpha Omega Auto Body
04.2022 - 05.2024Read More
Customer Service Supervisor
Performance Radiator
01.2018 - 05.2020Read More
Central Islip Senior High School
High School Diploma
Read More
Wilson Tech
High School Diploma from Business Communication
Read More