Andrea Hill

Shari's

07.2005 - Current

Trained new employees and delegated daily tasks and responsibilities.
Maintained a clean and orderly dining area for an enjoyable guest experience.
Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Enforced company policies and regulations with employees.
Promoted a positive work environment through open communication and effective conflict resolution strategies.
Conducted regular inventory checks, maintaining optimal stock levels to meet customer demand without excess waste or surplus.
Managed daily cash transactions accurately, reducing discrepancies in financial reports while adhering to strict security protocols.
Monitored employee performance, providing constructive feedback and coaching as needed to support professional growth and skill development.
Improved team efficiency by implementing effective scheduling and task delegation.
Ensured compliance with company policies, safety regulations, and industry best practices.