Reina Barber

• Completed store opening and closing procedures and balanced tills.
• Maintained a clean and organized work environment, ensuring safety standards were met consistently.
• Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
• Kept employees operating productively and working on task to meet business and customer needs.
• Helped store management meet standards of service and quality in daily operations.
• Enhanced customer satisfaction through effective conflict resolution and prompt service.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Responded to and resolved customer questions and concerns.
• Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
• Established positive rapport with customers and staff members alike through strong communication skills.
• Enforced company policies and regulations with employees.
• Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
• Evaluated employee performance regularly, providing constructive feedback for growth opportunities within the team structure.
• Cultivated an inclusive workplace culture that fostered teamwork and collaboration among diverse employees.
• Completed cash and credit card transactions accurately using POS software.
• Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
• Resolved conflicts between employees to maintain positive and productive work environments.
• Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
• Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
• Monitored food inventory and supplies to prevent waste.
• Monitored food preparation, production, and plating for quality control.
• Supervised food presentation and plating to enhance visual appeal.
• Served consistent portions following recipes and control standards.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Bussed and reset tables to keep dining room and work areas clean.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Handled cash transactions accurately, contributing to balanced daily financial reports.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
• Maximized table turnover rate by managing reservations and seating arrangements.
• Learned and followed local alcohol laws to keep restaurant compliant with regulations.
• Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
• Improved dining experience by providing prompt, attentive service to guests.

Provide in home hea!th assistant to personal client. Cooking, cleaning, managing money and bills as well as any services client may require

Packing and shipping customer orders. Rebining and training new associates.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Managed inventory levels to minimize stockouts while reducing overhead costs.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Generated repeat business through exceptional customer service.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
• Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
• Implemented staff training programs, enhancing product knowledge and improving customer service skills.
• Oversaw daily operations to maintain store cleanliness and organization.
• Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
• Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.