Joseph Frazier
Zanesville
Summary
Shift management professional with extensive experience in leading teams and optimizing daily operations. Known for strong focus on team collaboration and achieving results, adaptable to changing needs. Expertise in conflict resolution and time management, highly reliable and flexible.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Lead/Server
Virtues Overlook Restaurant
04.2023 - Current
- Completed store opening and closing procedures and balanced registers.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
Server
The Old Market House Inn
10.2022 - 11.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Head Server/Assistant Manager
Urban Comforts Eatery
04.2019 - 08.2022
- Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Resolved guest complaints, addressing issues promptly to foster a positive dining experience.
- Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
Education
Associate of Applied Science - Business Management
Zane State College
Zanesville, OH05-2022
Associate of Applied Science - Human Resource Management
Zane State College
Zanesville, OH05-2022
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Workplace safety
- Positive attitude
Certification
Person In Charge Certification - Licking County Health Department
Timeline
Shift Lead/Server
Virtues Overlook Restaurant
04.2023 - Current
Server
The Old Market House Inn
10.2022 - 11.2023
Head Server/Assistant Manager
Urban Comforts Eatery
04.2019 - 08.2022
Associate of Applied Science - Business Management
Zane State College
Associate of Applied Science - Human Resource Management
Zane State College
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