ANDREA HILL-GREEN
Charleston,WV
Summary
Authorized to work in the US for any employer Customer Service Representative (10 years) Retail Management (4 years) Retail Sales (3 years) Key Holder (4 years) Sales (3 years) Training (2 years) Inventory (2 years) Team Building (2 years) Customer Service Skills (10 years) Management Scheduling
Overview
24
24
years of professional experience
Work History
Customer Advocate Specialist
ModivCare
10.2020 - 11.2024
- Collaborated with drivers to maintain deadline adherence, provide assignments, and exchange information
- Monitored personnel in the field to maintain location knowledge and provide ongoing support
- Closely followed correct dispatch procedure to provide safe, secure and helpful service
Customers Service Representative
Speedway LLC
07.2019 - 11.2019
- Customer service
- Cash handling
- Stocking merchandise
Customer Service Representative
LogistiCare
11.2019 - 10.2020
- Resolve customer complaints via phone
- Use telephones to reach out to customers and verify account information
- Greet customers warmly and ascertain problem or reason for calling
- Cancel or upgrade accounts
- Assist with reservations and transportation
Store Manager
Family Dollar
09.2017 - 10.2018
- Scheduled employees and delegated assignments to meet coverage needs and maintain store standards
- Set clear performance expectations for employees and implemented improvement plans to help each reach targets
- Taught employees how to connect with customers, build trust, and independently handle routine concerns
- Held team accountable to policies and procedures with regular monitoring and worked diligently to bring lagging employees up to standards
Assistant Store Manager
Family Dollar
11.2015 - 09.2017
- Customer Service
- Stocking merchandise
- Lifting 40lbs or more
- Cash handling
Home Health Care Aide
All-Aid Services
09.2015 - 11.2016
- Monitoring patients mental and physical health
- Providing housekeeping & laundry care
- Preparing and serving meals
Linen Worker
CAMC Memorial Hospital
02.2015 - 08.2015
- Sorting soiled linen
- Lifting 50lbs or more
- Loading and operating the washer
Assistant Manager
Picture People Portrait Studio
07.2012 - 12.2014
- Customer Service
- Taking and Editing Photos
- Cash Handling
Daycare Assistant
Wanda's Daycare
01.2001 - 07.2012
- Supervising and monitoring children's safety in my care
- Preparing and serving meals
- Help children to keep good hygiene
Education
GED - General Studies
Garnet Career Center
Charleston, WVHigh - Studies
Osborn High School
Detroit, MISkills
- Multi-line phone system
- Task scheduling
- Conflict resolution
- Sales transactions
- Organization and recordkeeping
- Customer service excellence
- Complaint documentation
- Inbound call answering
Timeline
Customer Advocate Specialist
ModivCare
10.2020 - 11.2024
Customer Service Representative
LogistiCare
11.2019 - 10.2020
Customers Service Representative
Speedway LLC
07.2019 - 11.2019
Store Manager
Family Dollar
09.2017 - 10.2018
Assistant Store Manager
Family Dollar
11.2015 - 09.2017
Home Health Care Aide
All-Aid Services
09.2015 - 11.2016
Linen Worker
CAMC Memorial Hospital
02.2015 - 08.2015
Assistant Manager
Picture People Portrait Studio
07.2012 - 12.2014
Daycare Assistant
Wanda's Daycare
01.2001 - 07.2012
GED - General Studies
Garnet Career Center
High - Studies
Osborn High School
Similar Profiles
Terrance WilliamsTerrance Williams
Member Experience Manager at ModivcareMember Experience Manager at Modivcare
Jincy GeorgeJincy George
Talent Acquisition Specialist (Remote) at ModivcareTalent Acquisition Specialist (Remote) at Modivcare
Mallory SchultzMallory Schultz
Compensation Analyst at ModivcareCompensation Analyst at Modivcare