Andrea Hilton
Cleveland,GA
Summary
Dynamic professional with a proven track record at Macaron Queen, enhancing customer satisfaction and streamlining inventory management. Expert in shipping and receiving with exceptional teamwork and collaboration skills. Boosted sales performance at State Farm through innovative marketing strategies, mentoring a diverse team at Panera Bread to improve service quality and productivity.
Overview
3
3
years of professional experience
Work History
Fulfillment
Macaron Queen
09.2023 - Current
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Pre-assembled containers to be easily selected by packing associates.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Enhanced customer satisfaction with timely order processing and shipping, ensuring accurate product delivery.
- Coordinated with team members for efficient inventory management, maintaining optimal stock levels and reducing backorders.
Team Leader
Panera Bread
03.2022 - 03.2023
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Marketing Manager
State Farm
03.2023 - 09.2023
- Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
- Mentored junior team members, providing guidance and support to foster professional growth and skill development within the marketing department.
Education
Culinary -
Wiregrass Georgia Technical College
Valdosta, GASkills
- Shipping and receiving
- Order Picking
- Order confirmation
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
Timeline
Fulfillment
Macaron Queen
09.2023 - Current
Marketing Manager
State Farm
03.2023 - 09.2023
Team Leader
Panera Bread
03.2022 - 03.2023
Culinary -
Wiregrass Georgia Technical College