Andrea Holguin
El Paso,TX
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
4
4
years of professional experience
Work History
Server
Bubbas
11.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Customer Service Representative
GC Services
02.2022 - 11.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
GC Services Call Center
02.2021 - 01.2022
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Graduate Certificate - Esthetician
Inspired By Beauty Institute
8700 Boeing Dr 7992508.2024
High School Diploma -
Options Highschool
1280 Pine Springs 05.2020
Skills
- Exceptional customer service
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Microsoft Excel
- Call center experience
- Complaint resolution
- Sanitization
- Software use
Languages
Spanish
Limited Working
Timeline
Server
Bubbas
11.2023 - Current
Customer Service Representative
GC Services
02.2022 - 11.2023
Customer Service Representative
GC Services Call Center
02.2021 - 01.2022
Graduate Certificate - Esthetician
Inspired By Beauty Institute
High School Diploma -
Options Highschool
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