Andrea Hord
Urbana,OH
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
8
8
years of professional experience
Work History
Supervisor
Accenture
01.2019 - 02.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Created a web-based knowledge database to train new and current employees.
Customer Relations Representative
Barkbox
08.2017 - 09.2019
- Managed client accounts, ensuring accurate record-keeping and timely follow-ups on outstanding issues.
- Developed rapport with customers by maintaining clear communication lines, fostering trust, and demonstrating empathy.
- Reduced response time by implementing efficient processes for handling customer requests and concerns.
- Collaborated with cross-functional teams to develop new strategies for enhancing the customer experience.
Sales Trainer
Spectrum
01.2015 - 08.2017
- Assessed training program effectiveness on regular basis and improved upon deficient areas.
- Developed and led group training courses to align with corporate sales and service goals.
- Designed and implemented sales training program and documentation.
- Increased sales team productivity by developing and implementing comprehensive training programs.
Education
Bachelor of Science - Cyber Security
Clark State Community College
Springfield, OH01-2026
Skills
- Training and mentoring
- Goal oriented
- Complex Problem-solving
- Strategic planning
- Network security fundamentals
- Cybersecurity strategies
- Security software management
- Phishing awareness training
- Vulnerability assessment
- Identity and Access management
- Penetration testing skills
Timeline
Supervisor
Accenture
01.2019 - 02.2023
Customer Relations Representative
Barkbox
08.2017 - 09.2019
Sales Trainer
Spectrum
01.2015 - 08.2017
Bachelor of Science - Cyber Security
Clark State Community College
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