Andrea Idtensohn
Riverside,CA
Summary
Dynamic hospitality and sales professional with diverse experience across fine dining, bartending, event coordination, customer service, and sales management. Skilled at managing high-volume service environments, designing and executing large-scale events, and building strong client relationships. Experienced in staff training, POS/cash handling, and business growth strategies, with proven ability to remain professional and effective under pressure. Recognized for adaptability, leadership, and delivering exceptional service that drives customer satisfaction and repeat business.
Overview
8
8
years of professional experience
Work History
Security Guard
7th Shield Security
Coachella, CA
05.2025 - Current
- Ensured safety of staff and visitors through proactive surveillance and clear communication.
- Responded swiftly to emergencies, assessing situations and mitigating potential risks.
- Conducted thorough patrols of building and grounds to identify security concerns.
- Checked identification of individuals entering facility to prevent unauthorized access.
- Managed incidents professionally while enforcing property policies and procedures.
- Delivered customer service in high-traffic environments while maintaining order.
- Worked events including Coachella, Stagecoach, and concerts at Rose Bowl in LA.
Banquet Server, Facilities, Bartender, House Woman
JC Resorts
Corona, CA
02.2025 - Current
- Served appetizers, entrees, and beverages for banquet guests.
- Managed multiple tasks under pressure in fast-paced banquet settings.
- Set up tables and chairs according to event specifications.
- Collaborated with fellow servers to ensure seamless service during large events.
- Executed post-event responsibilities including cleaning, breakdown, and inventory management.
- Maintained customer satisfaction through timely table check-ins.
- Adhered to health and safety regulations while serving food and beverages.
- Arranged linens and table settings according to event theme and seating plan.
Bartender, Beverage Cart Girl, Server, Trainer
Jurupa Hills Country Club
Jurupa Valley, CA
01.2024 - 01.2025
- Served high customer volumes during special events and weekends.
- Set up banquet events for parties, golf tournaments, and HOA meetings.
- Managed cash handling duties, ensuring accurate accounting at each shift's end.
- Performed opening and closing duties, including sales reports, cash drawer preparation, and inventory.
- Maintained a clean workspace, adhering to health and safety regulations.
- Kept bar presentable and stocked to fulfill customer needs efficiently.
- Enhanced guest experience by addressing concerns and resolving issues promptly.
- Assisted with staff training in bartending techniques and customer service best practices.
Head Server
SGC Sushi and Teppan
Corona, CA
08.2022 - 12.2023
- Maintained clean, safe, and welcoming dining environment through regular monitoring of areas and stations.
- Created and trained staff on cocktail menu, marking first in 20 years of operations.
- Trained new servers on customer service, food handling, and professionalism standards.
- Educated staff on POS system usage to enhance operational efficiency.
- Handled high-pressure situations with poise, ensuring positive experiences for staff and customers.
- Closed cash drawer at shift end, reconciling totals and resolving discrepancies for financial accuracy.
- Contributed to exceptional service reputation through consistently positive guest reviews.
- Collaborated with kitchen staff to ensure timely order delivery while maintaining quality standards.
Sales Manager
Green Light Auto Corona
Corona, CA
01.2019 - 10.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Assisted clients in navigating complex tax implications related to their investments, ensuring compliance and maximizing potential savings.
- Consistently exceeded monthly sales quotas while maintaining strong adherence to ethical standards and compliance requirements.
Sales Representative
Inland Empire Tool and Supply
Riverside, CA
03.2018 - 12.2019
- Addressed client concerns about machinery promptly, enhancing overall satisfaction and service quality.
- Expanded customer base through cold calling, networking, and relationship building strategies.
- Increased sales revenue by identifying and targeting high-potential accounts effectively.
- Consistently making $15k+ sales with several big accounts.
- Generated additional sales opportunities through upselling and cross-selling techniques.
- Consistently met or exceeded quotas by implementing strategic sales plans.
- Maintained up-to-date knowledge of industry trends for informed decision-making during interactions.
Crew Team Member
Mc Donald’s
Corona, CA
08.2017 - 04.2018
- Delivered excellent customer service by greeting customers and meeting quality standards.
- Maintained cleanliness and sanitation in food preparation areas, equipment, and utensils.
- Took orders, prepared meals, and processed payments efficiently at front counter and drive-thru.
- Operated register to accurately handle cash transactions for order totals.
- Collaborated effectively with teammates and accepted coaching from management team to enhance performance.
Education
Certificate - Bartending
Riverside School of Bartending
Riverside, CA09.2023
General Education
Lee V Pollard High School
Corona, CA05.2017
Skills
- Multitasking and organization
- Customer service
- Attention to detail
- Basic math
- Customer engagement
- Cash handling
- Problem-solving
- Food handling
- Teamwork and collaboration
- Beverage preparation
- Inventory management
- Health code compliance
- Reliability and punctuality
- Workplace safety
Languages
Spanish
Professional Working
Timeline
Security Guard
7th Shield Security
05.2025 - Current
Banquet Server, Facilities, Bartender, House Woman
JC Resorts
02.2025 - Current
Bartender, Beverage Cart Girl, Server, Trainer
Jurupa Hills Country Club
01.2024 - 01.2025
Head Server
SGC Sushi and Teppan
08.2022 - 12.2023
Sales Manager
Green Light Auto Corona
01.2019 - 10.2022
Sales Representative
Inland Empire Tool and Supply
03.2018 - 12.2019
Crew Team Member
Mc Donald’s
08.2017 - 04.2018
Certificate - Bartending
Riverside School of Bartending
General Education
Lee V Pollard High School