Andrea Iniguez
Whittier,CA
Summary
Bilingual administrative and customer service expert recognized for driving operational efficiency and substantial cost savings. Achieved over $40,000 in savings through meticulous data verification and process improvements. Proven ability to manage complex tasks, maintain accurate records, and deliver exceptional service in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Project Administrative Assistant
Matrix Aviation Services
LAX
08.2024 - 07.2025
- Identified overcharges and billing inconsistencies, helped the company save more than $40,000 during my time with the organization.
- Assisted in implementing new systems and processes that streamlined operations and controlled expenses.
- Provided administrative support during project and departmental meetings and contributed to process-improvement discussions.
- Maintained accurate records and supported daily office operations while collaborating with team members on various administrative tasks.
- Reviewed and verified services and charges from third-party providers, identifying discrepancies that ensured accurate financial records.
Independent Contractor
Drive Now Registration Services
05.2022 - 08.2024
- Supported clients in DMV registration and title documentation, ensuring a positive customer experience.
- Coordinated appointments, records, and document processing with emphasis on accuracy and confidentiality.
- Maintained organized records and ensured timely completion of client requests while working independently.
Customer Service Representative
AIs: Auto Insurance Specialist
04.2021 - 03.2022
- Managed 30+ inbound customer calls daily, delivering prompt, professional service in a fast-paced environment.
- Processed payments and policy changes, answered coverage questions, and prepared requested documents accurately and promptly.
- Resolved customer questions and concerns while maintaining attention to detail when handling sensitive policy and billing information.
- Worked remotely, managing tasks efficiently from a home office.
Administrative Assistant / Insurance Producer
Esign Insurance Services
Whittier / Pico Rivera
04.2014 - 03.2021
- Processed insurance sales while assisting customers with inquiries about insurance and DMV-related documentation to enhance customer experience.
- Answered incoming calls and assisted walk-in customers, providing professional service and maintaining an organized office while managing supplies and DMV inventory accurately.
- Organized and maintained customer documents through preparation, scanning, and filing to ensure easy access and compliance.
Education
High School Diploma -
Skills
- Administrative Support
- Data Entry & Document Processing
- Records Management
- Data Verification & Accuracy
- Billing reconciliation
- Microsoft Office
- Customer Service
- Confidential data handling
- Organization & Multitasking
- Problem Solving
- Bilingual English/Spanish
Awards
Multiple 5-Star Review Awards & Customer Care Award
Timeline
Project Administrative Assistant
Matrix Aviation Services
08.2024 - 07.2025
Independent Contractor
Drive Now Registration Services
05.2022 - 08.2024
Customer Service Representative
AIs: Auto Insurance Specialist
04.2021 - 03.2022
Administrative Assistant / Insurance Producer
Esign Insurance Services
04.2014 - 03.2021