Andrea Itouchéne
Operations Coordinator
NY
Summary
Experienced with managing day-to-day facilities operations and maintenance activities to ensure seamless building functionality. Utilizes effective problem-solving and organizational skills to address and resolve operational challenges efficiently. Strong focus on team collaboration and achieving optimal results.
Overview
11
11
years of professional experience
Work History
Operations Coordinator
Milbank LLP
New York
03.2026 - Current
- Partnered with Associate Director of Operations to enhance operational efficiency and coordinate with facilities department.
- Managed and updated building and vendor contact lists, ensuring accurate distribution to operations team.
- Assisted in updating the operations vacation and events calendar by noting internal and external events affecting the department. Supported tracking of fire drills, associate start and end dates, rotation moves, building holidays, and NYC travel alerts.
- Coordinated recurring department meetings and vendor meetings. Reserved conference rooms and sent invites. Ordered refreshments as needed.
- Executed monthly invoice processing for external vendors and internal departments.
- Oversaw submission and updates of COIs using sv3 system. Managed delivery and freight reservations for vendor partnerships.
- Communicates with vendors regarding COI requirements and submissions.
- Assists with building systems controls for temperature (BMS system)
- Documented and submitted essential information related to electrical, plumbing, and construction activities through the Wrike system for project tracking.
Executive Facilities Coordinator
GFL Environmental Inc.
New York
11.2023 - 09.2025
- Facilitated support for the CEO and senior leadership by coordinating and scheduling meetings, travel arrangements, managing catering arrangements, and preparing detailed expense reports.
- Executed daily inspections to assess maintenance requirements and identify potential safety hazards within the office.
- Monitored inventory of office supplies and kitchen essentials, placing orders as necessary to ensure availability.
- Proposed and negotiated maintenance contracts with select vendors for the inspection and maintenance of mechanical and electrical equipment in office space.
- Established a maintenance tracking system for contracted vendors, delivering real-time updates on office activities to senior leadership.
- Executed and managed creation of purchase orders and processing of invoices streamlining procurement processes for multiple locations for enhanced operational efficiency.
- Reported issues to higher management with great detail.
Facilities Coordinator
CBRE
New York
06.2020 - 11.2023
- Oversight of the issuance of purchase orders and providing invoice support for 7 Facilities Managers, and 2 Project Managers, throughout a 1.7M SF NYC office portfolio, and the North American territories on the Bloomberg account.
- Managed and reassigned SDSK tickets, Bloomberg’s internal work order ticketing system.
- Assisted with scheduling and coordination of building maintenance repairs throughout each building, including janitorial work assignments performed by technicians, vendors, and contractors.
- Performed weekly inspections and site walks; followed up with clients to ensure customer satisfaction.
- Conducted outreach to vendors to ensure timely invoice submission and provide payment updates
- Maintained and updated interactive reports with data modeling tools from Microsoft Power BI, holding team members accountable for the purchase orders and invoices requiring action.
- Provided ongoing training to a team of 9+ on purchasing and invoicing to maximize operational efficiency.
- Developed a system to help organize large number of purchase orders requested from our vendors, ensuring proper tracking and assignment, optimizing operational efficiency.
Administrative Assistant
Jones Lang LaSalle
New York
10.2018 - 06.2020
- Responsibilities included vendor management, invoicing and reporting, and managing client relations, on the Goldman Sachs account, which included three commercial properties in the tri-state.
- Liaised with vendors to obtain certificates of insurances, work permits, and contract renewals.
- Monitored work order ticketing system to ensure all open projects were resolved and closed out on time; use data to generate daily reports for the client.
- Assisted Human Resources with onboarding creating profiles for all new JLL employees and vendors in HR Work Ways; a Human Capital Management tool.
- Utilized ADP to manage payroll for engineers servicing Goldman Sachs account. Created purchase orders, and processed 350-400 invoices monthly through JD Edwards Enterprise One.
- Supported Goldman Sachs executive office campaigns with event planning and logistics, design of marketing materials and developing floor plans.
- Coordinated department team activities and events.
Legal Administrative Assistant
Sabharwal, Globus & Lim
Nanuet, NY
12.2017 - 10.2018
- Provided administrative support to 3 partners by maintaining files and a high call volume, scheduling and set up for client meetings; researched prospective clients.
- Reviewed client financial trade confirmations through Clear Par, a web-based settlement system used in the primary and secondary loan markets, and proofread trade agreements.
- Log trade information into Client Matters, a matter management software tool, to organize client lists and record transactions daily.
Administrative Assistant
Software Guidance and Assistance
Tarrytown, NY
08.2016 - 11.2017
- Supported a team of 70 recruiters and account managers in their day-to-day activities.
- Formatted resumes, confirming and scheduling interviews, running productivity reports and opening and assigning job requisitions in SGA’s internal portal JobDiva.
- Created job descriptions based on the client requirements, manager notes, and key technical skills.
- Answered SGA’s main phone line and ensured quality customer service to clients and contractors to maintain customer relationships.
Marketing and Public Relations Intern
ICO Design Group
Garnerville, NY
05.2015 - 08.2016
- Collaborated with the CEO to create the marketing and public relations strategy to generate awareness and increase client base.
- Developed website content including a feature piece for a day in the life of the lead interior designer. Provided descriptions of interior designers’ work and the inspiration behind each retail space.
- Led social media campaign on Instagram and Facebook, gaining addition 4k followers. Created content and actively engaged audience to develop brand and expand reach. Contributed ideas that led to the new name for the company
- Built relationships with media contacts. As a result, the firm was featured in retail magazines, design blogs, and abroad in Portuguese, in “Trends” Magazine.
- Proactively identified and analyzed ways to market and brand the company. Submitted applications in various contests to secure features. Researched potential trade shows for business development initiative.
- Researched and sourced pieces based on CEO’s concept on how to design the space. Contacted vendors and manufacturers to negotiate and establish trade discounts.
Education
Bachelor of Art - Communication Studies, Arts and Entertainment Management
Pace University
New York, NY05-2016
Skills
- Microsoft Office Suite
- Microsoft Teams
- Coupa
- Workday
- SV3
- Yardi
- Wrike
- Wisp
- JDE
- Slack
- Service Now
- Adobe Acrobat Pro
- Applicant Tracking Systems
- Facilities Management
- Vendor Management
- Power Bi
- Smartsheet
- One Note
- Vendor Management
- Customer invoicing
- Spanish
Timeline
Operations Coordinator
Milbank LLP
03.2026 - Current
Executive Facilities Coordinator
GFL Environmental Inc.
11.2023 - 09.2025
Facilities Coordinator
CBRE
06.2020 - 11.2023
Administrative Assistant
Jones Lang LaSalle
10.2018 - 06.2020
Legal Administrative Assistant
Sabharwal, Globus & Lim
12.2017 - 10.2018
Administrative Assistant
Software Guidance and Assistance
08.2016 - 11.2017
Marketing and Public Relations Intern
ICO Design Group
05.2015 - 08.2016
Bachelor of Art - Communication Studies, Arts and Entertainment Management
Pace University