Andrea Jackson
Washington,DC
Summary
Invested FOH Manager, who cares about clientele, costs, and crew. Values guest and employee retention while keeping business profitable and exceeding standards.
Overview
12
12
years of professional experience
Work History
FOH Manager
Carnivale Restaurant
08.2010 - 08.2013
- Assistant manager overseeing busy 35,000-square-foot restaurant and event space.
- Hired and trained Captains to be best at service and sales. Created training to enhance knowledge, salesmanship, and support confidence.
- Kept costs low by utilizing P&L statements when ordering.
- Ensured quality guest service to maximize retention.
- Assisted adjunct marketing team with mass and social media; created copy for the website.
FOH Manager
CGM (China Grill, Rumjungle, Red, White & Blue)
02.2002 - 08.2010
- Assistant Manager opening new restaurant in Hard Rock Hotel Chicago.
- Submitted financial reports to CGM Corporate and Hard Rock Hotel JV.
- Managed restaurant and room service operations.
- Utilized software to track key indicators for better service and sales.
- Assistant Manager opening new restaurant in Mandalay Bay Las Vegas.
- Assistant Manager for restaurant, bar, and nightclub operations in Mandalay Bay Hotel.
- Held weekly meetings with Captains for feedback, training, and support.
Education
Graduation Pending - Business & Marketing
Florida Institute of Technology-Melbourne
Melbourne, FLSkills
- Training Staff
- Hospitality Service Expertise
- Special Events
- P&L Statements
- Ordering and Inventory
- Wine Pairings and Service
- Microsoft Office
Additional Information
Volunteer at DC Central Kitchen and Bread for the City. Mentor for Ballou High School junior through Reach Incorporated (2019-2021); supported her journey to a full ride at American University.
Served exceptional restaurant groups as Captain in Washington, DC:
Fabio Trabocchi (Fiola Mare) and Knightsbridge (Annabelle, Bibiana, 701, Nopa, and Sababa) .
Timeline
FOH Manager
Carnivale Restaurant
08.2010 - 08.2013
FOH Manager
CGM (China Grill, Rumjungle, Red, White & Blue)
02.2002 - 08.2010
Graduation Pending - Business & Marketing
Florida Institute of Technology-Melbourne
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