ANDREA JIMENEZ
Las Vegas,NV
Summary
Customer service and administrative support professional focused on enhancing client experiences and efficiently resolving issues. Successfully managed merchant accounts, optimized workflows, and analyzed feedback, resulting in improved service delivery and satisfaction in high-volume environments.
Overview
6
6
years of professional experience
Work History
Merchant Services Representative
ResortCom International
Las Vegas, NV
02.2026 - Current
- Provided exceptional customer service for merchant accounts and payment processing inquiries.
- Assisted clients in resolving transaction disputes and technical issues efficiently.
- Managed documentation and compliance for merchant agreements and transactions effectively.
- Analyzed merchant feedback to recommend service improvements and optimize client experience.
- Processed payments, refunds, and chargebacks for customers in accordance with company policies and procedures.
- Created reports detailing monthly sales figures, revenue projections, customer satisfaction surveys.
Server
Mariscos Las Islitas
Las Vegas, NV
06.2022 - 12.2025
- Managed large tables while providing efficient and attentive service to guests
- Demonstrated strong knowledge of menu items and made personalized recommendations
- Collaborated with team members to ensure smooth service flow and guest satisfaction
- Resolved guest complaints promptly and professionally, maintaining positive relationships
Event Planner
Flora Couture
Las Vegas, Nevada
12.2023 - 12.2024
- Designed custom floral arrangements for weddings, events and casinos such as Red Rock, Durango and GVR, exceeding client expectations
- Managed inventory and maintained flowers to ensure quality and freshness
- Collaborated with event planners to create cohesive floral designs that complemented overall aesthetic
- Provided excellent customer service, resulting in repeat business and positive reviews
- Developed event themes and concepts aligning with client visions and brand identity.
- Collaborated with team members to design and produce marketing materials for events.
Operations Assistant
Mexicana Mro Services
11.2020 - 08.2021
- Managed workflow and coordinated tasks to ensure smooth operations
- Developed and maintained efficient and organized filing systems for documentation
- Communicated effectively with team members and external partners to ensure operational effectiveness
Administrative Assistant
TRANS 2016 S.A. DE C.V
02.2020 - 07.2020
- Supported executives with scheduling, travel arrangements, and meeting preparations for efficiency
- Provided support by handling incoming calls, emails, and correspondence professionally
- Managed schedules and coordinated meetings for executives, optimizing efficiency and productivity
- Utilized strong communication skills to assist clients and respond to inquiries promptly
Education
Commercial Relations -
Instituto Politecnico Nacional
Ciudad de México, CDMX, México12-2020
High School -
Colegio Cultural Mexico Aragon
Cdad. Nezahualcóyotl, Méx., México12-2020
Skills
- Communication
- Customer Service
- Teamwork
- Ability to multitask
- Attention to detail
- Analytical Skills
- Adaptability
- Problem Solving
- Payment processing
- Transaction resolution
Personal Information
- Date of Birth: 04/18/2002
- Nationality: Mexican
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Merchant Services Representative
ResortCom International
02.2026 - Current
Event Planner
Flora Couture
12.2023 - 12.2024
Server
Mariscos Las Islitas
06.2022 - 12.2025
Operations Assistant
Mexicana Mro Services
11.2020 - 08.2021
Administrative Assistant
TRANS 2016 S.A. DE C.V
02.2020 - 07.2020
Commercial Relations -
Instituto Politecnico Nacional
High School -
Colegio Cultural Mexico Aragon