Tiffany Johnson
Premium Service Retail
Atlanta,GA
17
years of professional experience
Dynamic professional with over 20 years experience in visual merchandising and customer engagement. Known for attention to detail and multitasking abilities, contributing to increased customer satisfaction and improved service delivery.
Work History
Merchant Services Representative
4 Years 6 Months- Facilitated onboarding process for new merchant accounts, enhancing client satisfaction and retention.
- Conducted regular follow-ups with merchants to assess service quality and gather feedback for improvement initiatives.
- Demonstrated products and specific features at customer locations and special events.
- Built professional sales presentations to promote services to groups of potential customers.
Customer Service Manager
4 Years 1 Month- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Followed through with client requests to resolve problems.
- Created and reviewed invoices to confirm accuracy
Customer Service/Retail Merchandiser
8 Years 9 Months- Organized and maintained displays to achieve clean and appealing product layouts.
- Led initiatives to redesign store layouts, enhancing customer experience and increasing foot traffic.
- Arranged consistent shelves, bins, and racks at 15 locations by following established planograms.
- Monitored and replenished display inventory and restructured according to available stock.
- Created visual displays to highlight new and featured products.
Education
High School Diploma
Skills
Teamwork and collaboration
Route planning
Visual merchandising
Problem-solving
Attention to detail
Listening skills
Multitasking
Excellent communication
Timeline
Merchant Services Representative
Premium Service Retail
03.2022 - CurrentRead More
Customer Service Manager
SRS
02.2018 - 03.2022Read More
Customer Service/Retail Merchandiser
News Group
01.2010 - 10.2018Read More
Frederick Douglass High School
High School Diploma
Read More