Hi, I’m
Andrea Johnson
Philadelphia,PA
Summary
Reliable and friendly young professional who quickly learns and masters new concepts and skills .Bringing years of experience and desire to go above and beyond job duties to exceed company expectations.
Overview
12
years of professional experience
Work History
SCI ChesterPhiladelphia, PA
Correctional Officer
12.2021 - Current
Job overview
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Inspected cells and conducted random searches of common areas.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Supervised residents during meal distribution and intake, recreation time and work-site performance.
- Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
- Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.
- Enforced resident behavior management protocols and drafted incident reports for infractions.
- Received property from incoming inmates, provided receipts and inspected items for contraband.
- Reviewed housing assignments and reassigned inmates to meet allocation and safety needs.
- Directed visitor sign-in, documenting processes and completing appropriate visitation logs.
Mid-Atlantic Youth CenterPittston, PA
Intern(Detention YSS)
06.2020 - 09.2020
Job overview
- Maintained thorough and accurate records outlining program operations and participant progress.
- Evaluated youths' behavior and reported changes to clinical team.
- Built and maintained strong professional relationships with youth by successfully resolving issues and responding promptly to any problems.
- Improved children’s social and psychological welfare by ensuring they received the proper medical and psychological care.
- Assistted youth involved in the program to make choices that are effective, positive, and safe to their well-being.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Educated youth on various resources, services and programs to maximize care.
Forever 21Dickson City, PA
Stock Associate
10.2015 - 12.2021
Job overview
- Processed shipments and maintained organized stock shelves
- Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers
- Marked clearance products with updated price tags
- Offered exceptional customer service to differentiate and promote the company brand
- Helped customers select products that best fit their personal needs
- Shared product knowledge with customers while making personal recommendations
- Received and processed cash and credit payments for in-store purchases
Gino J.Merli Veterans CenterScranton, PA
Custodial Worker
08.2015 - 12.2021
Job overview
- Resolved resident complaints
- Safely operated equipment such as vacuum cleaners, floor buffers and carpet machines
- Moved and carried equipment and furniture
- Operated janitorial equipment properly and safely
- Notified building managers about needed repairs and replacement equipment
- Mixed water and detergents in containers to prepare chemical cleaning solutions
- Operated compactors and balers to discard cardboard boxes and trash
- Checked and stocked inventory throughout the facility
Gino J. Merli Veterans CenterScranton, PA
Food Service Worker
08.2013 - 08.2015
Job overview
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Performed prep work such as washing, peeling, cutting and seeding fruits and vegetables.
- Answered questions about menu selections and made recommendations when requested.
- Cleaned dishes with detergent, rinsing and sanitizing chemicals in three-compartment sink.
- Complied with health and sanitation practices and procedures.
- Prepared batches of food according to standard recipes.
- Served residents in a prompt, courteous and friendly manner.
US Air ForceSan Antonio, TX
Airman Basic
08.2012 - 12.2013
Job overview
- Trained in survival and evasion practices to prepare for wartime ejection over enemy territory
- Providing personal assistance, medical attention, emotional support, or other personal care to others
- Adhered to policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions
McDonaldsScranton, PA
Crew Member
12.2011 - 08.2012
Job overview
- Took necessary steps to meet customer needs and effectively resolve food or service issues
- Prepared items according to written or verbal orders, working on several different orders simultaneously
- Frequently washed and sanitized hands, food areas and food preparation tools
- Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles
- Worked well with teammates and openly invited coaching from the management team
- Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards
Education
Lackawanna CollegeScranton, PA
Associate of Science from Criminal Justice
12.2019
Lackawanna CollegeScranton, PA
Bachelor of Science from Criminal Justice
05.2021
University Overview
- Cum laude graduate
- Phi Theta Kappa Member
Skills
- Excellent multi-tasker
- Strong communication skills
- Resolution-oriented
- Detail-oriented
Timeline
Correctional Officer
SCI Chester
12.2021 - Current
Intern(Detention YSS)
Mid-Atlantic Youth Center
06.2020 - 09.2020
Stock Associate
Forever 21
10.2015 - 12.2021
Custodial Worker
Gino J.Merli Veterans Center
08.2015 - 12.2021
Food Service Worker
Gino J. Merli Veterans Center
08.2013 - 08.2015
Airman Basic
US Air Force
08.2012 - 12.2013
Crew Member
McDonalds
12.2011 - 08.2012
Lackawanna College
Associate of Science from Criminal Justice
Lackawanna College
Bachelor of Science from Criminal Justice
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