Andrea Johnson
Redding,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Receptionist
Blue Team Realtor
10.2016 - 03.2018
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
HR Receptionist
Pacific Coast Producers
06.2016 - 10.2016
- Assisted employees in understanding their paychecks, deductions, taxes, benefits contributions, and leave balances through clear explanations and guidance when needed.
- Maintained payroll information by calculating, collecting, and entering data.
- Verified timekeeping records and handled any discrepancies with employees.
- Ensured timely payment of employee wages by consistently meeting deadlines for payroll processing.
- Updated employee files with new details such as changes in address or salary levels.
- Maintained accurate records of employee hours, overtime, and leave balances for precise payroll calculations.
- Administered bi-weekly staff payroll and performed special calculations for commissions, reimbursements and benefit deductions.
- Provided excellent customer service to employees by addressing inquiries and resolving issues related to their paychecks or leave balances.
Administrative Assistant
Contra Costa College
02.2013 - 06.2015
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Ensured timely processing of admissions paperwork by reviewing applications for completeness and accuracy before forwarding to appropriate departments.
- Streamlined registration process by providing clear instructions to students on required forms and deadlines while troubleshooting issues as needed.
Data Entry
YEP
12.2011 - 03.2012
- Processed applications for new students registering for the program
- Used different computer applications such as PowerPoint, Excel, and Word
- Answered phones, took messages, routed calls and answered inquiries.
- Organized event registrations, ensuring accurate data entry for efficient event management.
- Streamlined data entry processes for improved speed and precision in task completion.
- Maintained accurate records through diligent data entry and document filing practices.
- Assisted colleagues with data entry tasks to ensure accurate recordkeeping.
Administrative Assistant
YMCA
01.2010 - 12.2011
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Education
Associate in Allied Health, S.T.E.M, Social Behavior -
Contra Costa College
San Pablo, CA06.2015
Skills
- Organization skills
- Time Management
- Telephone skills
- Verbal and written communication
- Customer/Client relations
- Customer Service
- Problem-Solving
- Microsoft Office
Certification
Driver's License
Timeline
Receptionist
Blue Team Realtor
10.2016 - 03.2018
HR Receptionist
Pacific Coast Producers
06.2016 - 10.2016
Administrative Assistant
Contra Costa College
02.2013 - 06.2015
Data Entry
YEP
12.2011 - 03.2012
Administrative Assistant
YMCA
01.2010 - 12.2011
Associate in Allied Health, S.T.E.M, Social Behavior -
Contra Costa College