Andrea Johnson
Lincoln,NE
Summary
Dynamic Assistant Manager with proven expertise in customer service and team leadership, honed at Pizzaranch and Sonic. Excelled in enhancing customer satisfaction and streamlining operations, achieving a significant reduction in cash discrepancies. Skilled in staff training and development, fostering a positive and productive work environment. Demonstrates exceptional problem-solving abilities and a commitment to excellence.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Pizzaranch
04.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Handled all truck ordering, maintenance calls and Inventory.
Assistant Manager
Sonic
02.2015 - 03.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Education
GED -
Geneva High
York, NE2001
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Goal setting
- Workload management
- Conflict resolution
- Employee scheduling
- Recruiting and interviewing
Timeline
Assistant Manager
Pizzaranch
04.2021 - Current
Assistant Manager
Sonic
02.2015 - 03.2021
GED -
Geneva High
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