Andrea Juarez
Apex,NC
Summary
Currently studying Marketing and Media Studies at the University of North Carolina at Greensboro. Personable with efficient communication and organizational skills. Knowledgeable about digital marketing, elements of cinematography/photography, and collaboration with others.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Hostess
Second Empire Restaurant & Tavern
08.2023 - Current
- Greeted guests upon arrival, providing a warm and friendly atmosphere
- Managed guest seating, organizing seating arrangements and minimizing wait times
- Communication with servers, kitchen staff, and management to coordinate and maintain the restaurant
- Maintained cleanliness and organization of the host/hostess station
- Taking reservations over the phone or through online platforms, accurately recording guest information
- Handled customer inquiries and concerns, resolving any issues to ensure guest satisfaction
- Accommodated special requests or dietary restrictions from guests
- Efficiently managed high-volume periods
Hostess
Sushi Thai
05.2022 - 10.2022
- Greeted guests upon arrival, providing a warm and friendly atmosphere
- Managed guest seating, organizing seating arrangements and minimizing wait times
- Communication with servers, kitchen staff, and management to coordinate and maintain the restaurant
- Maintained cleanliness and organization of the host/hostess station
- Taking reservations over the phone or through online platforms, accurately recording guest information
- Handled customer inquiries and concerns, resolving any issues to ensure guest satisfaction
- Accommodated special requests or dietary restrictions from guests
- Efficiently managed high-volume periods
- Handled all to-go orders, and orders through third-party apps
Hostess
Hickory Tavern
11.2021 - 01.2022
- Greeted guests upon arrival, providing a warm and friendly atmosphere
- Managed guest seating, organizing seating arrangements and minimizing wait times
- Communication with servers, kitchen staff, and management to coordinate and maintain the restaurant
- Maintained cleanliness and organization of the host/hostess station
- Taking reservations over the phone or through online platforms, accurately recording guest information
- Handled customer inquiries and concerns, resolving any issues to ensure guest satisfaction
- Accommodated special requests or dietary restrictions from guests
- Efficiently managed high-volume periods
- Bussing tables
- Taking care of to-go orders, and orders through third-party apps
Education
Bachelor's degree - Marketing
University of North Carolina At Greensboro
Greensboro, NC05-2028
High school diploma -
Green Hope High School
Cary, NC06.2024
Skills
- Bilingual
- OSHA
- Red Cross certified
- Phone Etiquette
- Patience and Empathy
- Interactive communication skills
- Hospitality service expertise
- Cleaning Experience
- Receptionist
- Food Safety
- Social media marketing
Certification
OSHA 10, 06/01/22, Present, Workplace safety, Health hazards, US workers rights, Employer/Employee responsibilities
President of Latino Club
- Managed social media accounts
- Organized activities/events
- Taught peers about Latin culture & language
- Created a safe space/community for all students
Timeline
Hostess
Second Empire Restaurant & Tavern
08.2023 - Current
Hostess
Sushi Thai
05.2022 - 10.2022
Hostess
Hickory Tavern
11.2021 - 01.2022
High school diploma -
Green Hope High School
Bachelor's degree - Marketing
University of North Carolina At Greensboro