Customer Service Representative
HOM Furniture
01 1999 - 01 2002
Hi, I’m
Andrea Kingsbury Iversen
Minneapolis,MN
Summary
Diligent worker with a background in customer service, administration, transcription and research. Known for accuracy and immpecable organizational skills to consistently deliver high-quality work. Demonstrated proficiency in data entry, document creation, time management and research/ investigative skills to surpass expectations.
Work History
HOM FurnitureCoon Rapids, MN, USA
Customer Service Representative
01 1999 - 01 2002
Job overview
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Pacesetter CorporationArden Hills, MN
Administrative Assistant
07 2002 - 07 2005
Job overview
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Conducted research for project proposals, compiling information.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
SMI TranscriptionMinneapolis, MN
Transcriptionist
04 2010 - 05 2016
Job overview
- Completed transcription of legal and medical documents and reports.
- Translated medical jargon and abbreviations into expanded forms to verify accuracy of patient and health care facility records.
- Reviewed completed reports for proper formatting, grammar, and sentence structure.
- Reviewed transcribed medical material for compliance with HIPAA requirements.
- Transcribed complex medical and legal recordings for accurate records.
- Used headsets and transcribing software to take dictation of medical and legal documents.
Education
Anoka Ramsey Community College
Psychology
01.1997
University Overview
GPA: 3.5
Skills
- Medical transcription
- Speech recognition technology
- Research and data analysis
- Adept multi-tasker
- Records maintenance professional
- Written Communication
- Organization and Time Management
- Data Entry
- Dependable and Responsible
- Self-Motivated
- MS Office
- Clerical Support
- G-Suite
- Good Telephone Etiquette
- Planning and Coordination
- Excellent Communication
- Interpersonal Communication
- Database searches
- Research reporting
- Research and analysis
- Search Engine Optimization
- Clinical trial support
- Documentation abilities
- Inventory and supply management
- Records management
- Due diligence
- Ethical and honest
- Calm in crisis situations
- Background Checks
- Detailed report writing
- Knowledge judiciary system
- Preparing for court
- Incident report creation
- Investigating crimes
Known Languages
English
Timeline
Administrative Assistant
Pacesetter Corporation
07 2002 - 07 2005
Transcriptionist
SMI Transcription
04 2010 - 05 2016
Anoka Ramsey Community College
Psychology