Jennifer Richard
Beaumont
Summary
Customer service oriented professional able to coordinate workflows and communicate effectively with co-workers, patients, and staff. Backed by healthcare industry experience and accustomed to a fast-paced call center environment. Follows policies, procedures, and guidelines to ensure consistent quality. Maintains and safeguards patient privacy and confidentiality.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Focus Services Inc.
Beaumont
12.2024 - 03.2025
- Provided exceptional support to customers through phone and email communication.
- Resolved customer inquiries by identifying issues and offering appropriate solutions.
- Maintained accurate records of customer interactions in the company database.
- Collaborated with team members to enhance service delivery and improve customer satisfaction.
- Utilized CRM software to track and manage customer feedback efficiently.
- Addressed product complaints by coordinating with relevant departments for timely resolution.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Apparel Associate
Walmart
Beaumont
12.2023 - 11.2024
- Assisted customers in selecting apparel and provided product knowledge.
- Maintained organized merchandise displays to enhance shopping experience.
- Restocked shelves and ensured inventory accuracy throughout the department.
Dietary Aide
Jefferson Rehabilitation Center
Beaumont
05.2023 - 08.2023
- Prepared nutritious meals according to dietary guidelines for residents.
- Assisted in serving meals and ensuring proper portion sizes.
- Maintained cleanliness and organization of kitchen and dining areas.
Customer Advocate
Connexus Resource/ Solutran
12.2022 - 04.2023
- Assisted customers in placing orders for healthy benefits.
- Assisted members in replacing insurance cards and properly documented any changes to members personal information.
- Provided members with tech support for the mobile application used.
Customer Advocate
Ttech
07.2022 - 09.2022
- Answered inbound phones and obtained details of benefits coverage and any other customer concerns.
- Checked to ensure that appropriate documentation of the calls was recorded.
- Exceeding all metrics and providing excellent customer service to every caller.
Customer Service Representative (Contract)
Express Employment
Beaumont
05.2021 - 08.2021
- Answered inbound phones and obtained details of complaints.
- Checked to ensure that appropriate changes were made to resolve customers' problems.
- Completed contract forms, prepared change of address records, and scheduled appointments.
Enumerator
Census Bureau
Beaumont
02.2020 - 04.2021
- Conducted the 2020 census.
- Travelled door to door counting family members and sent all information to the census bureau.
- Completed data entry on handheld device.
Home Health Aide
Private Duty Care
Beaumont
01.2011 - 02.2020
- Provided in-home personal care services based on established care plans.
- Maintained a safe, secure, and healthy environment.
- Assisted with activities of daily living, personal hygiene, mobility, and feeding.
Education
Associate of Science Degree - Health Sciences – Medical Administrative Assistant
Ultimate Medical Academy
01.2022
Skills
- Medical Administrative Assistant
- Medical Terminology
- Medical Transcription
- Patient Processing
- Patient Registration
- Medical Records Management
- Check In
- Check Out
- Data Entry
- Release of Information
- HIPAA Compliance
- Medical Laws & Ethics
- CMS 1500 Claim Form
- Billing Cycle
- Claims Appeal Process
- Medical Billing Knowledge
- Third Party Billing
- Medicare
- Medicaid
- HMO
- PPO
- Basic Coding Skills for ICD-10 & CPT
- Insurance Verification
- Anatomy & Physiology
- CRM software utilization
- Communication skills
- Attention to detail
- Active listening
- Customer service
Certification
- American Heart Association – BLS Provider
- Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate
- Video Conferencing Software (Zoom and MS Teams)
- Microsoft Office Applications (Word, Excel, PowerPoint, Outlook); Typing Speed: 34 WPM
Key Qualifications
- Medical Administrative Assistant
- Medical Terminology
- Medical Transcription
- Patient Processing
- Patient Registration
- Medical Records Management
- Check In
- Check Out
- Data Entry
- Release of Information
- HIPAA Compliance
- Medical Laws & Ethics
- CMS 1500 Claim Form
- Billing Cycle
- Claims Appeal Process
- Medical Billing Knowledge
- Third Party Billing
- Medicare
- Medicaid
- HMO
- PPO
- Basic Coding Skills for ICD-10 & CPT
- Insurance Verification
- Anatomy & Physiology
Timeline
Customer Service Representative
Focus Services Inc.
12.2024 - 03.2025
Apparel Associate
Walmart
12.2023 - 11.2024
Dietary Aide
Jefferson Rehabilitation Center
05.2023 - 08.2023
Customer Advocate
Connexus Resource/ Solutran
12.2022 - 04.2023
Customer Advocate
Ttech
07.2022 - 09.2022
Customer Service Representative (Contract)
Express Employment
05.2021 - 08.2021
Enumerator
Census Bureau
02.2020 - 04.2021
Home Health Aide
Private Duty Care
01.2011 - 02.2020
Associate of Science Degree - Health Sciences – Medical Administrative Assistant
Ultimate Medical Academy