Andrea Landaeta
Magna
Summary
Dynamic team leader with a proven track record at Walmart.com, skilled in coaching and performance improvement. Successfully enhanced team efficiency through effective mentoring and open communication. Strong attention to detail and conflict resolution abilities contributed to a positive work environment and improved operational outcomes.
Overview
6
6
years of professional experience
Work History
Team Lead
Walmart.com
05.2021 - 03.2025
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
ICQA Warehouse Associate
Sephora Distribution Center
05.2021 - 09.2022
- Conducted performance reviews for team members, setting goals for growth and development opportunities within the company.
- Supported continuous improvement initiatives by identifying areas for potential enhancement within warehouse operations.
- Utilized warehouse management systems to track inventory levels, locations, and movement throughout the facility.
- Participated in cross-training programs to increase versatility within the team and support various roles as needed.
Store Manager of Operations
Marcos's Pizza
05.2020 - 09.2021
- Increased sales by Number% with special displays and promotions.
- Increased store traffic by organizing engaging events and promotions that appealed to target customers.
- Oversaw the implementation of new technology solutions for efficient inventory tracking, data analysis, and overall store operations enhancement.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Facilitated open communication channels between staff members and upper management by conducting regular team meetings, fostering transparency in decision-making processes.
Debt Collector
Convergys
10.2018 - 09.2019
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Developed strong relationships with customers to foster timely payments and account resolution.
Education
High School Degree -
UUEE Armando Suarez
Venezuela05.2017
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Performance improvement
- Quality control
- Complaint resolution
- Corporate social responsibility
- Project management
- Problem-solving
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Team Lead
Walmart.com
05.2021 - 03.2025
ICQA Warehouse Associate
Sephora Distribution Center
05.2021 - 09.2022
Store Manager of Operations
Marcos's Pizza
05.2020 - 09.2021
Debt Collector
Convergys
10.2018 - 09.2019
High School Degree -
UUEE Armando Suarez
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