Andrea Lazarin Mansur
Santa Teresa,NM
Summary
Hardworking employee and motivated with Hospitality experience to take on new challenges, with customer service, strong work ethic, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Dietary Aide
Rio Vista Behavioral Health Hospital
07.2024 - Current
- Participated in regular team meetings to discuss performance goals, address challenges, and share best practices for continued growth and improvement.
- Keeping chefs updated with patient diets and special requests.
- Attending to any patients needs in a polite and good manner.
- Avoiding words, gestures and dissatisfaction that can trigger any patients.
- Keeping all areas and stations clean and disinfected.
- Making sure all patients and staff are satisfied with service.
- Label all food with dates and monitoring all food two days out of the week when we receive new food products.
- Taking all opinions and changes in a good manner and a positive attitude.
Dietary Aide
Peak Behavioral Mental Health
08.2023 - 06.2024
- Verified prepared food met standards for quality and quantity before serving to patients.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Monitored expiration dates on products and disposed of any spoiled or expired foods.
- Observed special diets prescribed by physicians or nutritionists.
- Rotated inventory to reduce waste and optimize freshness.
- Informed supervisor about any changes in patient's dietary needs or preferences.
- Provided exceptional customer service to patients and their families, addressing concerns and answering questions about dietary guidelines and restrictions.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
Team Leader Manager
Jack in the Box
07.2021 - 07.2023
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Led employee relations through effective communication, coaching, training, and development.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Facilitated cross-training opportunities among team members, creating a more versatile and resilient workforce capable of handling unforeseen challenges.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Responded to inquiries from callers seeking information.
- Helping with deposits in the bank.
Education
High School Diploma -
Santa Teresa High School
Santa Teresa, NM05-2021
Skills
- Time Management
- Multi-tasking
- Money Handling
- Problem-Solving
- Customer Service
- Great Hospitality
- Food safety knowledge
- Patient Communication
- Detail Oriented
- Issue Resolution
- OSHA Compliance
- Scheduling and Planning
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Dietary Aide
Rio Vista Behavioral Health Hospital
07.2024 - Current
Dietary Aide
Peak Behavioral Mental Health
08.2023 - 06.2024
Team Leader Manager
Jack in the Box
07.2021 - 07.2023
High School Diploma -
Santa Teresa High School
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