Andrea Leger
Norfolk,NE
Summary
Experienced Optician delivering exceptional service and assistance to customers while demonstrating the ability to work well in busy environments. Helps in selecting appropriate eyewear and adjusts glasses to meet client needs. Focused and driven with strong attention to detail.
Overview
11
11
years of professional experience
Work History
Optician and Inventory Specialist
Unity Eye Centers
11.2023 - Current
- Recommend lens material that best suits patients prescription
- Measuring patients eye size to best determine suitable frame styles
- Adjusting and repairing frames
- Prepare orders for glasses and order warranty frames and lenses
- File claims with vision and medical insurance companies to garner payment for optical services.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
- Train new staff on how to properly do a frame select
Agent Success Manager
Premier Marketing
12.2022 - 11.2023
- Marketed to licensed insurance agents regarding Medicare
- Researched Medicare questions or issues for licensed agents
- Called carriers regarding agent status, client application status, or general questions
- Kept all agent information up to date and remind of yearly certifications
- Generated leads for sales through cold calls and referrals.
Client Services Specialist
City of Norfolk
06.2016 - 12.2022
- Administered the Section 8 Housing Choice Voucher Program in the Housing Division
- Interviewed potential tenants and current tenants
- Answered the phone, kept files up to date, filed paperwork and completed HUD paperwork on a daily basis
- Communicated with landlords regarding program eligibility and to troubleshoot varying scenarios involving program tenants
- Reached out to medical offices, banks, and companies to verify tenant assertions
- Researched and calculated price ranges for tenants to ensure an apartment meets program qualifications
- Attended quarterly meetings and yearly conferences, as well as conducted ongoing research relevant to my position and industry
- Planned and executed the annual Fair Housing Conference which draws 125 from all over Northeast Nebraska
- Reviewed and processed applications for the Down Payment Assistance, Owner Occupied Rehabilitation and Rental Rehabilitation programs
- Maintained accurate record-keeping with proactive attention to client information updates
Employment Specialist
Aventure Staffing
11.2015 - 06.2016
- Interviewed potential employees for different companies in and around the Norfolk area
- Completed onsite visits to companies to ensure employee compliance
- Managed workers compensation cases when necessary
- Administered drug testing on employees prior to hire
- Completed I9 forms and employment initiation paperwork
- Maintained employee and company files, answered phones, filed paperwork, and researched new companies to assist in their staffing needs
- Matched clients to open positions based on skills and work requirements
Foster Care Specialist
Nova Foster Care
03.2014 - 11.2015
- Traveled to visit foster child(ren) and foster parents on a weekly basis
- Attended quarterly trainings and court hearings on behalf of foster parents
- Maintained paperwork and files, and submitted monthly reports to Nebraska Families Collaborative and DHHS, which were submitted as evidence in court
- Conducted home, school, and community visits to assigned clients to assess client's level of care and provide guidance towards meeting goals
- Collaborated with case managers and community partners to deliver effective case collaboration
Education
Master of Arts - Human Services, Human Resources
BELLEVUE UNIVERSITY
06.2018
Bachelor of Arts - Human Service Counseling
WAYNE STATE COLLEGE
12.2013
Skills
- Display building
- Transaction processing
- Optical orders
- Customer service
- Training
- Organization
- Patience
- Empathy
- Communication
Timeline
Optician and Inventory Specialist
Unity Eye Centers
11.2023 - Current
Agent Success Manager
Premier Marketing
12.2022 - 11.2023
Client Services Specialist
City of Norfolk
06.2016 - 12.2022
Employment Specialist
Aventure Staffing
11.2015 - 06.2016
Foster Care Specialist
Nova Foster Care
03.2014 - 11.2015
Master of Arts - Human Services, Human Resources
BELLEVUE UNIVERSITY
Bachelor of Arts - Human Service Counseling
WAYNE STATE COLLEGE
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