ANDREA LEON
Glendora,USA
Summary
Compassionate and detail-oriented professional with strong customer service experience in fast-paced environments. Skilled in patient care support, vital signs monitoring, and maintaining cleanliness and safety standards. Seeking a CNA position to provide high-quality, patient-centered care.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Service Advocate
Target
San Dimas, CA
11.2025 - Current
- Resolved customer complaints efficiently, contributing to sustained high satisfaction levels.
- Demonstrated empathy and active listening skills with frustrated customers, effectively diffusing tense situations.
- Assisted customers with product inquiries, improving shopping experience and customer engagement.
- Supported team members, fostering a collaborative and productive work environment.
Food Service Assistant
La Michoacana Ice Cream University
Azusa, CA
04.2022 - 10.2025
- Provided exceptional customer service in high-volume ice cream shop, enhancing customer satisfaction.
- Addressed customer inquiries and complaints, fostering positive dining experiences.
- Collaborated with team members to prepare and serve menu items, contributing to streamlined operations.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
Dental Assistant
St. John Dental
Azusa, CA
12.2022 - 07.2023
- Assisted dentists during procedures by providing chairside support and effectively managing patient comfort.
- Educated patients on oral hygiene practices and post-treatment care to enhance their dental health.
- Prepared treatment rooms and sterilized instruments to ensure safe and efficient patient care.
Education
Bachelor of Science - Nursing
Azusa Pacific University
Azusa, CA12-2027
High School Diploma -
Glendora High School
Glendora, CA05-2023
Skills
- Customer service
- Team collaboration
- Teamwork and collaboration
- Infection control
- Calm and professional under pressure
- Customer advocacy
- Direct patient care
- Patient assessments
- Clinical judgment
- Vitals monitoring
- Infection control standards
Certification
- BLS Provider, 255413043532, 09/26
- CNA License, CNA1375327, 10/28
Volunteer Experience
- Glendale Adventist Hospital, Volunteer, 45, Medical Surgical Floor
- Huntington Hospital, Volunteer, 135, Medical Surgical Floor
- City of Hope, Volunteer, 135, Hematology Floor
- Huntington Hospital, Volunteer, 100, Mental Health Facility
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Service Advocate
Target
11.2025 - Current
Dental Assistant
St. John Dental
12.2022 - 07.2023
Food Service Assistant
La Michoacana Ice Cream University
04.2022 - 10.2025
Bachelor of Science - Nursing
Azusa Pacific University
High School Diploma -
Glendora High School