Dynamic and results-oriented professional with extensive experience in customer service and team leadership, notably at Checkers Rally's. Excelled in cashier training and enhancing store cohesion, significantly reducing transaction errors. Skilled in workplace safety and demonstrating patience and empathy, I consistently foster positive customer interactions and drive team efficiency.
Hi, I’m
Andrea Livingston
Lakeland,FL
Summary
Work History
Checkers Rally's
Cashier Trainer
Job overview
- Trained new employees by providing knowledge of specific store tasks, policies and goals.
- Improved communication between cashiers and other departments, fostering a more cohesive store environment.
- Reduced errors in transactions by providing clear instructions and hands-on demonstrations of proper cash handling techniques.
- Helped customers complete purchases, locate items, and join reward programs.
- Created positive shopping atmosphere by greeting customers, answering questions and directing customers to products.
Wendys International
Cashier Team Lead
Job overview
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Days Inn Hotel
Housekeeping Room Attendant
Job overview
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Disposed of trash and recyclables each day to avoid waste buildup.
ServiceMaster
Cleaning Assistant
Job overview
- Mopped and vacuumed floors to remove residue and restore finished appearance.
- Used time management and efficient cleaning methods to meet deadlines.
- Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.
- Scrubbed and sanitized toilets and trash cans to maintain healthy environment.
Florida Blue
Insurance Agent
Job overview
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
- Analyzed claim patterns to recommend policy adjustments, reducing risk and preventing future losses.
- Organized community outreach programs to raise awareness about importance of insurance, generating new leads.
- Developed referral program that increased client base through satisfied customer recommendations.
Cooks Kitchen
Server
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Publix Warehouse
Assembly Line Worker
Job overview
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
- Performed visual and functional inspection of components to determine quality and identify defects.
- Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately.
- Followed protocols to enhance protection and maintain safe work environment.
Wingstop Restaurant
Shift Leader
Job overview
- Trained new employees by providing knowledge of specific store tasks, policies and goals.
- Improved communication between cashiers and other departments, fostering a more cohesive store environment.
- Reduced errors in transactions by providing clear instructions and hands-on demonstrations of proper cash handling techniques.
- Helped customers complete purchases, locate items, and join reward programs.
- Created positive shopping atmosphere by greeting customers, answering questions and directing customers to products.
Education
Lake Gibson High School Lakeland, FL
University Overview
Skills
- Patience and Empathy
- Restocking Shelves
- Workplace Safety
- Cleanliness Maintenance
- Employee Motivation
- Upselling strategies
- Refund Processing
- Returns handling
- Positive Attitude
- Customer Service
- Cashier training
Timeline
Cashier Trainer
Checkers Rally's
Cashier Team Lead
Wendys International
Housekeeping Room Attendant
Days Inn Hotel
Cleaning Assistant
ServiceMaster
Insurance Agent
Florida Blue
Server
Cooks Kitchen
Assembly Line Worker
Publix Warehouse
Shift Leader
Wingstop Restaurant
Lake Gibson High School