Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Jonathan Centeno

Reisterstown

Summary

Accomplished Food Service Manager with expertise in optimizing operations and enhancing customer satisfaction, with a proven ability to manage all facets of food service operations. Proficient in staff supervision, inventory management, and budget control to optimize efficiency and profitability. Skilled in upholding stringent standards of food quality, safety, and customer satisfaction. Effective leader known for motivating and steering teams to successfully reach targets

Overview

5
5
years of professional experience

Work History

Restaurant Shift Manager

Checkers Rally's
Reisterstown
09.2021 - Current
  • Managed restaurant personnel to optimize operational efficiency during assigned shift hours.
  • Assigned tasks to staff members and monitored their performance.
  • Resolved customer complaints in a timely manner.
  • Resolved customer complaints quickly and professionally to maintain high levels of satisfaction.
  • Handled closing procedures including counting money in drawers at end of shift.

Cleaning Supervisor

mariela red coats
Reisterstown
01.2020 - 09.2021
  • Provided guidance to new hires during onboarding process.
  • Provided guidance and support to team members when needed or requested.
  • Assisted with training new employees on safety protocols, cleaning techniques, and job duties.
  • Monitored inventory levels of supplies and equipment to ensure adequate resources are available at all times.
  • Investigated unusual odors or stains in order to determine the best course of action for removal or remediation.
  • Conducted regular inspections of all areas to ensure that standards are met and maintained.
  • Stocked room attendant carts with supplies to keep carts organized and clean.
  • Checked inventory for required supplies and made lists for needed cleaning products.

Education

GED -

Franklin Highschool
12000 Reisterstown Rd, Reisterstown, MD 21136
06-2023

Skills

  • Staff management
  • Customer service
  • Inventory management
  • Closing procedures
  • Safety protocols
  • Conflict resolution
  • Communication skills
  • Complaint handling

Languages

Spanish
Native/ Bilingual
English
Elementary

Affiliations

  • gymrat love the gym love to be active and lift weight's
  • love the outdoors parks walks hiking and nature
  • big car guy and motorcycle lover modding speed adrenaline fanatic
  • love the water pools rivers beach anything with a body of water
  • go to church and events and enjoy spending time with family

Timeline

Restaurant Shift Manager

Checkers Rally's
09.2021 - Current

Cleaning Supervisor

mariela red coats
01.2020 - 09.2021

GED -

Franklin Highschool

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