ANDREA MALEY
Salem,MO
Summary
Dedicated customer service professional with a strong understanding of service delivery and a proven ability to manage multiple tasks simultaneously. Committed to fostering and maintaining professional relationships to drive profitability and achieve business goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Gerber Collision
10.2018 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Answered phone calls and answered questions from potential customers.
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Education
CDA -Child Development -
Southern Crescent Technical College
Griffin, GASkills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Call center experience
Data Entry
Computer Proficiency
Payment Processing
Professional telephone demeanor
Appointment Scheduling
Administrative Support
Staff Training
Timeline
Customer Service Representative
Gerber Collision
10.2018 - 08.2024
CDA -Child Development -
Southern Crescent Technical College