Desired Job Title
Sales ManagerInspectorService AdvisorWarranty Administrator/Service DispatcherWork Type
Full TimeLocation Preference
On-SiteRemoteHybridLocation: Tuscaloosa, AL, US
Open to relocation: No
Open To Work
Verified
This profile is verified using an email address.
Andrea Martin
Tuscaloosa,AL
Work Preference
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
14
14
years of professional experience
Work History
Sales Manager
Universal Inspections
Woodstock, AL
09.2025 - Current
- Developed and executed sales strategies to enhance client engagement.
- Conducted market analysis to identify new business opportunities.
- Collaborated with team members to improve customer service processes.
- Managed client relationships, ensuring satisfaction and retention.
Inspector
Mechanical Forensics
Woodstock, AL
09.2025 - Current
- Assessed vehicle condition, verified reported issues, and confirmed failure causes to ensure necessary and covered repairs.
- Conducted internal engine inspections using bore-scope. Assisted in performing road tests and collecting fluid samples for laboratory analysis.
- Provide detailed reports and photographs of broken parts or issues to justify high cost repairs to multiple extended warranties.
Service Advisor
Tuscaloosa Chevrolet
Cottondale, AL
07.2021 - 09.2025
- Provided expert guidance to customers on vehicle maintenance and service options.
- Coordinated service appointments, ensuring optimal scheduling for customer convenience.
- Collaborated with technicians to accurately diagnose vehicle issues and recommend solutions.
- Educated customers on warranty coverage and service contract details to enhance understanding.
- Greet customers when they arrive at the service and parts center.
- Learn from the customer about what their vehicle is experiencing, convey those needs to the service technicians. Keep customer informed about their service progress and explain what was done.
Warranty Administrator/Service Dispatcher
Barkley Cadillac Buick GMC
Tuscaloosa, AL
09.2012 - 06.2021
- Processed warranty claims efficiently, ensuring compliance with manufacturer guidelines.
- Managed customer communication regarding warranty eligibility and claim status.
- Collaborated with service departments to resolve warranty-related issues promptly.
- Trained new staff on warranty procedures and software systems for optimal performance.
- Organizing daily schedules, assigning technicians to jobs based on skill sets, proximity and urgency.
- Updating dispatch software, maintaining customer databases, creating work orders and documenting service reports.
Education
High School Diploma -
Hillcrest High School
TuscaloosaSkills
- Relationship building
- Sales team training
- Staff management
- Goals and performance
Timeline
Sales Manager
Universal Inspections
09.2025 - Current
Inspector
Mechanical Forensics
09.2025 - Current
Service Advisor
Tuscaloosa Chevrolet
07.2021 - 09.2025
Warranty Administrator/Service Dispatcher
Barkley Cadillac Buick GMC
09.2012 - 06.2021
High School Diploma -
Hillcrest High School