Andrea Martinez
San Diego,CA
Summary
Bilingual, attentive, reliable and customer oriented with customer service experience with over 5 years of interacting with customers in a high volume environment. Supportive and collaborative team player with attention to detail, passion for helping others, ability to work well under pressure to maintain to positive experiences.
Overview
12
12
years of professional experience
Work History
Verizon
Fort Worth
07.2022 - 01.2024
- Maintained knowledge of multiple carriers plans and compare with confidence to customers
- Collaborated in team environment to ensure work is evenly distributed, customers are efficiently served, and revenue opportunities are maximized
- Easily handled technical tasks such as transferring contacts and photos and setting up new phones with updates and account connections
- Answered customers questions and addressed service issues and complaints in person and via phone.
Customer Care Specialist
Spectrum
Fort Worth, TX
06.2021 - 11.2022
- Handle 90+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and canceling services
- Trained two new employees in how to enter customer data and organizing customer interaction logs
- Delivered and exceptional customer service experience, resolved issues and shared benefits of additional services
- Promptly responded to telephone and email inquiries per day regarding existing business accounts
- Maintained individual customers service about up-to-date knowledge of account changes, operations, and financial options.
Retail Sales Associate
Nordstrom Retail
San Diego
01.2012 - 10.2018
- Greeted and assisted customers with various inquires and request for support
- Responsible for dealing with any and all customer questions about the products and services the company offers
- Demonstrated organizational skills, maintained a positive attitude and focus on customer satisfaction in a fast-paced environment
- Responsible for achieving sales goals, developing repeat clients, recovery, and maintenance of department.
Education
High School diploma - General Studies
Southwest High School
San Diego, CA01.2012
Skills
- Bilingual Spanish and English
- Multitasking
- Attentive
- Reliable
- Customer oriented
- Customer service experience
- Interacting with customers
- High volume environment
- Supportive
- Collaborative team player
- Attention to detail
- Passion for helping others
- Ability to work well under pressure
- Time Management
Timeline
Verizon
07.2022 - 01.2024
Customer Care Specialist
Spectrum
06.2021 - 11.2022
Retail Sales Associate
Nordstrom Retail
01.2012 - 10.2018
High School diploma - General Studies
Southwest High School