Andrea Mccloud
Tuscaloosa,AL
Summary
Dynamic customer service professional with a proven track record at Pearl Interactive Network, excelling in conflict resolution and enhancing customer loyalty. Skilled in critical thinking and data entry, I have successfully implemented process improvements and mentored teams, driving operational efficiency and fostering a collaborative work environment. Im also
experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
7
7
years of professional experience
Work History
Customer Service Representative 2
Pearl Interactive Network
12.2021 - Current
- Adapted quickly to changing priorities in a fast-paced environment.
- Developed strong communication skills through daily customer interactions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
Cenetene
07.2024 - 06.2025
- Assisted customers with inquiries and product information to enhance satisfaction.
- Responded to customer complaints, providing effective solutions and support.
- Maintained knowledge of products and services to offer accurate assistance.
- Processed transactions efficiently, ensuring smooth customer experiences.
Manager
KFC
01.2019 - 12.2020
- Oversaw daily operations ensuring alignment with organizational goals and operational efficiency.
- Developed and implemented process improvements, enhancing workflow productivity across teams.
- Mentored staff, fostering a collaborative environment to boost team performance and morale.
- Analyzed performance metrics to identify areas for improvement and informed strategic decisions.
Assembly Line Production Worker
Mercedes
01.2018 - 07.2020
- Operated machinery to assemble components efficiently and accurately.
- Inspected finished products for quality assurance, ensuring compliance with company standards.
- Collaborated with team members to streamline workflows and enhance productivity on the assembly line.
- Trained new employees in safety protocols and assembly procedures, fostering a culture of excellence.
- Identified process inefficiencies and implemented improvements to reduce downtime and enhance output.
- Monitored inventory levels, coordinating with supply chain to maintain optimal stock for production demands.
Education
High School Diploma -
Wilcox Central High
Camden, Al05-2009
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Management
Timeline
Customer Service Representative
Cenetene
07.2024 - 06.2025
Customer Service Representative 2
Pearl Interactive Network
12.2021 - Current
Manager
KFC
01.2019 - 12.2020
Assembly Line Production Worker
Mercedes
01.2018 - 07.2020
High School Diploma -
Wilcox Central High
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