Andrea Mchan
Blountsville,Alabama
Summary
Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Outstanding phone demeanor and etiquette paired with a deep knowledge of medical terminology. Team player dedicated to helping patients and staff.
Overview
25
25
years of professional experience
Work History
Medical Receptionist
Ascension St Vincent Hospital
04.2018 - Current
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Medical Receptionist
Birmingham Heart Clinic
01.2015 - 04.2018
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Completed patient referrals to other medical specialists.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
Medical Receptionist
Ascension St Vincents Cardiology Clinic
01.2012 - 01.2015
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Obtained payments from patients and scanned identification and insurance cards.
Office Coordinator
Express Care Clinic
01.2009 - 01.2012
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Managed multi-line phone system and pleasantly greeted patients.
- Completed patient referrals to other medical specialists.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Certified Patient Access Representative
Ascension St Vincents Primary Clinic
04.1998 - 01.2009
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Completed patient referrals to other medical specialists.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Education
Associate of Applied Science - Dental Hygiene
Wallace State Community College - Hanceville
Hanceville, AL05.1997
High School Diploma -
J B Pennington High School
Blountsville, AL05.1993
Skills
- Front Desk Operations
- Co-Payment Collection
- Patient Scheduling
- BLS Certified
- Patient Data Processing
- Reminder Calls
- Patient Callbacks
- Checking Patient Details
- Patient Reception Management
- Telephone Etiquette
Timeline
Medical Receptionist
Ascension St Vincent Hospital
04.2018 - Current
Medical Receptionist
Birmingham Heart Clinic
01.2015 - 04.2018
Medical Receptionist
Ascension St Vincents Cardiology Clinic
01.2012 - 01.2015
Office Coordinator
Express Care Clinic
01.2009 - 01.2012
Certified Patient Access Representative
Ascension St Vincents Primary Clinic
04.1998 - 01.2009
Associate of Applied Science - Dental Hygiene
Wallace State Community College - Hanceville
High School Diploma -
J B Pennington High School
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