Andrea Meadows
Vandalia,IL
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Expert in administrative support and customer service, consistently achieving goals with a dedicated team.
Overview
16
16
years of professional experience
Work History
Rehabilitation Office Assistant
Sarah Bush Lincoln Health Center
01.2019 - Current
- Manage up to 12 schedules, organizing files, and maintaining a clean workspace.
- Facilitate smooth operations by efficiently handling incoming mail, phone calls, and 60-100 patient visits per day.
- Increase customer satisfaction by providing professional and courteous front desk support.
- Contribute to a positive work environment by fostering open communication among colleagues.
- Prepare and edit documents to produce precise, accurate and professional communication.
Patient Registration Coordinator
Sarah Bush Lincoln Health Center
09.2016 - 01.2019
- Streamlined communication between patients, medical staff, and insurance providers for smooth treatment coordination.
- Reduced errors in registration processes by creating an audit system and conducted regular performance evaluations of 5 team members, offering constructive feedback aimed at fostering professional growth within the department.
- Developed comprehensive training materials for new hires, resulting in increased productivity and reduced onboarding time.
- Oversaw volunteer staff, delegating tasks effectively while providing ongoing support and guidance as needed.
Lead Customer Care Representative
Essendant
06.2008 - 08.2016
- Improved customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Recognized for leadership skills, contributing significantly to the department's success in meeting and exceeding performance targets.
- Developed comprehensive training materials to enhance team performance and skill sets.
- Presented regular reports on team performance, identifying areas for improvement and implementing targeted action plans accordingly.
- Championed the use of CRM tools to manage customer interactions more effectively and efficiently.
- Led ongoing coaching sessions with 40 individual team members to address performance gaps and support professional growth.
- Mentored countless new hires, ensuring consistent quality of service across the team.
Education
General Studies
Kaskaskia College
Centralia, ILHigh School Diploma -
Vandalia Community High Scholl
VandaliaSkills
- Customer Service
- Positive Attitude
- Time Management
- Organizing and Categorizing
- Verbal Communication
- Administrative Support
- Dedicated Team Player
- Microsoft Office Applications
- Appointment Scheduling
- Front Office Management
- Event Marketing
- Social Media Marketing
Additional Information
Community Involvment:
Vandalia Bicentennial Celebration, Vice President
- Assists in overseeing multiple committees involved in preparation of the Bicentennial Celebration
- Manage and execute all fundraising efforts within the fundraising committee
- Create fundraising marketing materials
Vandalia Historical Society, Board Member
- Plan, organize and carry out various community events within different committees Generate event advertisements
- Co-Chair Main Fundraiser, Wine & beer tasting with live music, vendors and food trucks
Timeline
Rehabilitation Office Assistant
Sarah Bush Lincoln Health Center
01.2019 - Current
Patient Registration Coordinator
Sarah Bush Lincoln Health Center
09.2016 - 01.2019
Lead Customer Care Representative
Essendant
06.2008 - 08.2016
General Studies
Kaskaskia College
High School Diploma -
Vandalia Community High Scholl