Andrea Medina

• Researched and implemented licensing requirements in alignment with legal and regulatory controls.
  • Drafted documentation detailing design requirements and technical FTTN specifications delivering projects for Orange.
  • Addressed design challenges and evaluated alternative design models to meet project requirements.
  • Ericsson/Huawei Transmission RAN solution
  • IP RAN Network design creation (Service Configuration) for 4G/5G.
  • Manage and update databases related to rollout (GIROS/SEDRA/IPAM/SOLx).
  • Network reconfiguration designs for first mile and middle mile equipment.

• In charge of Latin America and The Caribbean
• Planned, organized and host technical training presentations for system integrators for countries like Colombia, Mexico, and Paraguay
• Assist with OEM products requests for special client's accounts like CBC Ganz UK, OPT Zoom Japan and Planet
• (Coordinate with RD) Integration department Communication Bridge between clients and partners like Suprema, NCR and Paxton for POS and Access Control request.
• Resolved product design, acquisition and launch concerns to achieve customer's targeted business goals.
• Participation in tradeshow PIKOM event for RICOH Japan

• Created a positive technician to end user support experience
• Tracked KPI to maintain and improve technical service experience
• Provide staff training if required, based on the quality of service provided by the technicians
• Follow closely call trends, call volume, and reported issues stats to generate the Service Desk report.
• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.

• Provide support for all Information Technology assets and company services (Software & Hardware) using a ticket platform and react to system downtime immediately for all sites (Barbados, Santa Lucia, Grenada, and Honduras)
• Patiently walked individuals through basic troubleshooting tasks.
• Provided Tier 1 IT support to non-technical internal users through desk side support services.
• Helped with planning for new campaigns equipment deploy for clients like Salesforce.