ANDREA MELENDEZ
Denton,TX
Summary
Dependable candidate successful at managing multiple priorities with dedication and a positive attitude. Detail-oriented with strong organizational skills. Successful in handling multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Call Center Specialist
Connections Wellness Group
01.2022 - 08.2023
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
- Streamlined call center operations for increased productivity by implementing effective communication strategies.
- Demonstrated exceptional problem-solving skills to effectively handle complex customer issues and concerns.
- Maintained accurate records of all customer interactions, fostering data-driven improvements in service quality and efficiency.
- Managed approximately 30 incoming calls per day from customers
Receptionist
Posture Restorations
10.2021 - 01.2022
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Psychiatric Nursing Assistant
Big Spring State Hospital
04.2020 - 08.2020
- Reduced the risk of self-harm or injury to patients by implementing appropriate safety measures and close monitoring.
- Supported patients'' emotional well-being, providing compassionate listening and empathetic responses during difficult moments.
- Documented patient progress meticulously in electronic medical records, maintaining accuracy and confidentiality as required by HIPAA regulations.
Service Writer
Take 5 Oil Change
07.2019 - 04.2020
- Improved customer satisfaction by providing timely and accurate service estimates.
- Enhanced communication between technicians and customers by acting as a liaison, resulting in clear expectations and better understanding of repair services.
- Assisted in inventory management, helping maintain appropriate stock levels for parts department.
- Stayed up-to-date on technical knowledge through continuous education courses and manufacturer-provided training materials.
Cashier
HEB Grocery Store
10.2018 - 07.2019
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Bachelor of Science - Psychology
Texas Woman’s University
Denton, TX12.2023
Skills
- Microsoft Word
- Microsoft Excel
- Mental Health Support
- Telephone Etiquette
- Conflict Resolution
- Attention to Detail
- Time Management
- Stress Management
- Therapeutic Communication
Timeline
Call Center Specialist
Connections Wellness Group
01.2022 - 08.2023
Receptionist
Posture Restorations
10.2021 - 01.2022
Psychiatric Nursing Assistant
Big Spring State Hospital
04.2020 - 08.2020
Service Writer
Take 5 Oil Change
07.2019 - 04.2020
Cashier
HEB Grocery Store
10.2018 - 07.2019
Bachelor of Science - Psychology
Texas Woman’s University
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