Summary
Overview
Work History
Education
Skills
Timeline
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Andrea Mills

Spokane Valley,WA

Summary

Motivated and reliable professional with a strong track record of responsibility, discretion, and adaptability within the work environment. With AlumniClass.com, I am entrusted with access to the business owner's six-figure financial accounts, demonstrating a high level of trust and discretion. I am skilled in managing confidential information, supporting business operations, and building positive relationships with clients and team members. I am known for my ability to learn quickly and work independently or collaboratively to meet goals and I strive to truly be a part of the team and contribute my skills to the success of the company.

Overview

7
7
years of professional experience

Work History

Back Office Associate

AlumniClass.com
11.2022 - Current
  • Manage confidential client information with utmost care, ensuring data privacy and security.
  • Enhance customer satisfaction by promptly addressing and resolving inquiries and concerns from clients.
  • Determine whether customers qualify for their requested refunds and issue them if so

Personal Assistant

SK Solutions
09.2024 - 05.2025
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Improved time management of the executive through effective prioritization and organization of tasks.
  • Entrusted with childcare responsibilities alongside executive support tasks, maintaining a high level of discretion and care.

Professional Cleaner

Flawless Cleaning LLC
05.2024 - 03.2025
  • Provided exceptional customer service while addressing specific cleaning requests from clients.
  • Demonstrated flexibility in adapting to varied work schedules for different clients' needs.
  • Worked alongside other cleaners to complete jobs in corporate office buildings and residential properties.

Family Caregiver for Grandmother

Jane Mills
10.2022 - 08.2024
  • Managed household tasks efficiently, creating a clean and organized living environment conducive to patient wellbeing.
  • Contributed to a positive atmosphere within the home setting by engaging in meaningful conversations and recreational activities with patients.
  • Ensured safety and comfort for my Grandma through meticulous attention to detail in administering medications, hygiene assistance, and mobility support.
  • Provided end-of-life care, ensuring dignity and comfort in my Grandma's final months.

Insurance Service Representative

Travelers Insurance
10.2018 - 06.2022
  • Managed high call volume effectively, ensuring prompt response times while maintaining quality of service provided to callers.
  • Assisted underwriters in risk assessment, gathering relevant information to aid decision-making.
  • Increased policyholder retention with exceptional customer service and detailed explanation of insurance coverages.
  • Enhanced customer satisfaction by promptly addressing and resolving insurance inquiries.
  • Assisted customers with completing insurance documents to avoid missed information.
  • Fielded customer complaints, escalating complex issues to management for resolution.
  • Posted payments to accounts and maintained records.

Education

Associate of Science - Dental Assisting

Charter College
Pasco, WA
04-2013

High School Diploma -

North Atlantic Regional High School
Lewiston, ME (Remote Homeschooling Program)
06-2010

Skills

  • Confidentiality assurance
  • Customer service
  • Dedicated team player
  • Client interaction
  • Opening and closing procedures
  • Issue resolution

Timeline

Personal Assistant

SK Solutions
09.2024 - 05.2025

Professional Cleaner

Flawless Cleaning LLC
05.2024 - 03.2025

Back Office Associate

AlumniClass.com
11.2022 - Current

Family Caregiver for Grandmother

Jane Mills
10.2022 - 08.2024

Insurance Service Representative

Travelers Insurance
10.2018 - 06.2022

Associate of Science - Dental Assisting

Charter College

High School Diploma -

North Atlantic Regional High School