ANDREA MINACA
Lake Worth,FL
Summary
Bilingual team leader and administrative coordinator with a background in dental call center operations, executive assistance, and marketing support. Brings strong follow-up, scheduling, staff supervision, and quality assurance skills, along with reliable support for smooth patient service and efficient daily workflows.
Overview
3
3
Languages
7
7
years of professional experience
Work History
Virtual Assistant / Call Center Representative ? Team Leader
PREFERRED DENTAL CARE
01.2025 - 01.2026
- Promoted to team leader for strong performance and consistent call center results.
- Supervised team tasks and operations, ensured work quality, and upheld patient interaction standards.
- Guided team members, communicated expectations, and reinforced service procedures.
- Supported patient communication, reactivation efforts, appointment scheduling, and follow-up calls in a fast-paced dental healthcare setting.
- Balanced patient service with operational priorities through accurate scheduling, timely follow-up, and positive patient experience.
- Used CRM systems such as Eaglesoft and Practice by Numbers and held HIPAA certification.
Executive Assistant
COOPERATIVA ANDALUCÍA
02.2025 - 04.2025
- Coordinated executive calendars, meetings, and business travel to optimize schedule management.
- Prepared and organized confidential documents and executive presentations to ensure seamless information flow.
- Managed internal and external correspondence to facilitate efficient administrative operations.
Marketing Assistant
INNOFARM
03.2024 - 06.2024
- Created and managed social media content for digital marketing initiatives, enhancing online engagement. Coordinated promotional events and marketing activities, which contributed to brand awareness and customer outreach. Monitored team performance and supported daily marketing tasks, ensuring alignment with marketing objectives. Helped gather market research and information for marketing strategy support. Assisted with promotional material development and consistent brand messaging. Worked with team members to coordinate projects, meet deadlines, and reach marketing objectives.
- Planned and scheduled social media posts for seasonal agricultural promotions to increase audience engagement.
- Developed marketing materials for INNOFARM campaigns, coordinating design and content.
- Revised website content to include updated product details and consistent brand messaging.
Server / Assistante to Management
RESTAURANTE LA BAMBA
, Florida
06.2021 - 12.2021
- Delivered customer service and facilitated front-of-house operations to enhance guest experience.
- Coordinated logistics for events while supporting operations across register, kitchen, reception, and bar.
- Processed payments and reconciled cash register to maintain accurate financial records.
- Used CRM tools and supported social media management, post-sale service, and content projects.
Executive Assistant
CONSTRUCTORA PIAMONT S.C.C.
03.2020 - 03.2021
- Coordinated executive calendars and facilitated client visits, enhancing relationship-building opportunities.
- Managed documentation for government and banking entities, streamlined petty cash reconciliation, and assisted in annual budget preparation.
- Supervised employee performance, ensuring alignment with organizational goals while processing purchase orders.
Commercial Assistant
SIMED S.A.
09.2019 - 02.2020
- Supported commercial team with order processing and client follow-up at SIMED S.A..
- Prepared sales quotations, invoices, and delivery documents for commercial operations.
- Processed and received purchase orders to ensure timely fulfillment and respond to customer inquiries to enhance satisfaction.
- Coordinated laboratory-product portfolio administration, conducted inventory reviews, and managed product-delivery documentation to streamline operations.
- Updated customer records and sales data in company systems.
Administrative Assistant
ECUADORIAN-AMERICAN CHAMBER OF COMMERCE (AMCHAM)
03.2019 - 08.2019
- Coordinated internal and external communications with members, contributing to successful event organization.
- Coordinated chamber calendars, meetings, and executive appointments for AMCHAM staff.
- Prepared agendas, minutes, and follow-up notes for chamber committees and meetings.
- Drafted bilingual correspondence for members, partners, and Ecuadorian-American business contacts.
- Developed and maintained databases, ensuring accurate and relevant commercial information was readily available.
Education
B.S. - International Business
Universidad De Las Américas (UDLA)
Ecuador01-2020
High School Diploma - Science Track
Colegio Sagrados Corazones De Rumipamba
Ecuador09-2015
Skills
- Patient communication
- Appointment scheduling
- Patient reactivation
- Team leadership
- Staff supervision
- Performance monitoring
- Quality assurance
- CRM management
- Administrative support
- Microsoft Office suite
- Digital marketing support
- Content management
- Visual content creation
Languages
English
Full Professional
Spanish
Native/ Bilingual
Italian
Elementary
Timeline
Executive Assistant
COOPERATIVA ANDALUCÍA
02.2025 - 04.2025
Virtual Assistant / Call Center Representative ? Team Leader
PREFERRED DENTAL CARE
01.2025 - 01.2026
Marketing Assistant
INNOFARM
03.2024 - 06.2024
Server / Assistante to Management
RESTAURANTE LA BAMBA
06.2021 - 12.2021
Executive Assistant
CONSTRUCTORA PIAMONT S.C.C.
03.2020 - 03.2021
Commercial Assistant
SIMED S.A.
09.2019 - 02.2020
Administrative Assistant
ECUADORIAN-AMERICAN CHAMBER OF COMMERCE (AMCHAM)
03.2019 - 08.2019
B.S. - International Business
Universidad De Las Américas (UDLA)
High School Diploma - Science Track
Colegio Sagrados Corazones De Rumipamba