Andrea Minor
albany,New York
Summary
Office assistant with extensive experience in customer service, data entry, and oversize / overweight permitting in NYS. Proficient in Microsoft Office and industry specific software such as Oracle, OSCAR and HOOCS. Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
12
12
years of professional experience
Work History
Admin asst.
green facility Solution Inc
06.2021 - Current
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Responsible for daily clerical work.
- Set up manager meetings.
- Order supplies from the website.
- Cover hours at different work sites.
- Order machines and parts from different companies.
- Order company uniforms.
- Maintain a multiple work site schedule.
- Schedule interviews for new hires.
- Fluent in Microsoft Word and Excel.
- Make supply deliveries.
- Maintain phone traffic and emails.
Permit Specialist
Cambridge Systematics
10.2018 - Current
- Responsible for reviewing all applications submitted for NYS Overweight Permits
- Interprets and applies all rules and regulations of NYS traffic & safety law to ensure information is complete and correct prior to processing
- Personally handled all customer support emails and monitored all incoming and outgoing permits and renewals via email
- Distributed emails to all office technicians and management
- Provided customer support through the call center fielding a variety of questions regarding permitting
- Also providing customers with weight estimates and directing them to outside services that will assist them with legally traveling through NYS
- Worked closely with management to help troubleshoot and identify areas within our new software that needed improvement, providing daily input to unit managers regarding new processes and customer feedback
- Helps to establish new employee manuals and participates in the completion of updating all overweight permit application forms
- Aided customers at service window reviewing and processing permits, ensuring same day service helping to prevent any lapse in customer daily operations
- NYS DOT
Office Assistant / Data Entry Specialist
Accustaff
05.2013 - 10.2018
- Provided multiple departments of NYS with superior assistance in customer service via phone and email, scheduling all in house meetings, including maintaining the directors calendar
- Verified, inputted and updated the departments daily information into their databases
- Acted as monthly billing coordinator
- Processed all deposits, issued customer credits and refund checks
- Contacted all customers regarding payment of services
- Assisted in customer call center fielding all calls regarding special requests and customer inquiries
- Managed multiple phone lines while also monitoring all incoming and outgoing postal mail and facsimiles
- Managed all daily office activities including payroll, monitoring of messaging system & ordering office supplies
- Distributed all incoming mail to proper recipients, worked directly with all outside vendors
- NYS Dept of Finance, NYS DMV
- NYS Budget & Fiscal Mgmt., NYS Architectural & Engineering Review
Education
High School Diploma -
Warwick Valley High School
Warwick, NY06-1982
Skills
- Workflow Optimization
- Data Entry
- Calendar Management
- Clerical Support
- Scheduling
- Microsoft Excel
Timeline
Admin asst.
green facility Solution Inc
06.2021 - Current
Permit Specialist
Cambridge Systematics
10.2018 - Current
Office Assistant / Data Entry Specialist
Accustaff
05.2013 - 10.2018
High School Diploma -
Warwick Valley High School
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