Andrea Mitchell
Customer Service
Jacksonville ,FL
Summary
Certified Health Access Associate (CHAA) with billing, scheduling, collection, insurance verification, data entry, medical records, and customer service. Knowledgeable of release of information standards, policies, procedures and HIPPA regulations. Exhibit strong leadership, analytical, decision making, and organizational skill, with a proven ability to work efficiently and professionally under pressure in a fast-paced , team oriented or self-directed environment.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
Contracted
Remote
01.2020 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Respond to inbound calls to support tow service, tax return service, and scheduling transportation services.
Licensed Life Insurance Agent
Primerica
Jacksonville, FL
05.2021 - 08.2022
- Maintained high standards of customer service by building relationships with clients.
- Increased sales of life insurance products through tactical customer outreach.
- Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
- Maintained electronic and paper records
Office Manager
Jawa Construction
Fayetteville, NC
12.2018 - 01.2021
- Communicated with clients daily via emails, telephone, and texting.
- Processed and managed invoices/statements
- Arranged project schedules.
Patient Access Representative
Cape Fear Valley Medical Center
Fayetteville, NC
08.2016 - 01.2019
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Front Office Coordinator
Raeford Family Care
Raeford, NC
05.2016 - 08.2016
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Managed the check-out process and assisted with the check-in process as needed.
- Collected and posted payments(co-pays, deductibles,coinsurance and out-of-pocket expense.
- Scheduled follow-up appointments and procedures.
- Prepared charts for the the next dy and performed insurance verification for appointments.
Patient Access Representative
Baptist Medical Center
Jacksonville, FL
11.2006 - 12.2014
- Accurately registered patients by updating demographic and insurance information.
- Provided face to face customer service while communicating a manner consistent with goals and objectives in the department.
- Possessed a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHO
- Maintained a professional relationship with all clinical and non-clinical team members
- Articulated compliance documentation and ensure completion of required patient consent forms
- Maintained patient privacy in accordance with HIPAA guidelines
Education
High School Diploma -
Cornerstone Christian School
Townsend, GA05.2002
Skills
- Patient registration,scheduling, and billing
- Certified in medical terminology
- PHI/HIPPA
- Knowledge of HCFA1500 and UB04 claim forms
- Microsoft Office, Word, PowerPoint, Outlook, and Excel
- Attention to detail
- Data Entry
- Strong written and verbal communication skills
- Interpret physician orders
- Self motivated
- Interpersonal skills
Certification
- BLS/CPE/AED-Red Cross, Jacksonville, FL 02/2021
- Certified Healthcare Access Associate- National Association of Healthcare Management
- Medical Terminology- Hometown Health University
Timeline
Licensed Life Insurance Agent
Primerica
05.2021 - 08.2022
Customer Service Specialist
Contracted
01.2020 - Current
Office Manager
Jawa Construction
12.2018 - 01.2021
Patient Access Representative
Cape Fear Valley Medical Center
08.2016 - 01.2019
Front Office Coordinator
Raeford Family Care
05.2016 - 08.2016
Patient Access Representative
Baptist Medical Center
11.2006 - 12.2014
High School Diploma -
Cornerstone Christian School