Andrea Mitchell
Mesquite,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Receptionist/Billing Specialist
Stride Healthcare
05.2023 - Current
- Maintains customer satisfaction by promptly addressing inquiries and providing accurate information.
- Strong attention to detail and organizational skills.
- Knowledge of medical terminology.
- Streamlines front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Improves appointment scheduling system, reducing wait times and increasing client satisfaction.
- Ensures compliance with HIPPA regulations regarding patient privacy and confidentiality
- Adheres to company and legal standards regarding Protected Health Information (PHI) and Personal Identifiable Information.
- Resolves customer complaints with empathy, resulting in increased loyalty and repeat business.
NICU Unit Secretary
Medical City Dallas Hospital
02.2022 - 04.2023
- Enhanced patient care by efficiently managing and organizing medical records, charts, and documents for easy access by healthcare professionals.
- Assisted nurses and physicians in providing optimal care to NICU patients through timely communication and accurate transcription of orders.
- Streamlined the admission process for new NICU patients by gathering necessary information, completing required forms, and ensuring proper placement within the unit.
- Maintained a clean, organized, and professional environment in the NICU by overseeing supply inventory levels and coordinating with hospital departments for replenishments.
- Ensured compliance with regulatory requirements through thorough documentation of patient information into electronic health record systems accurately according to established guidelines.
Clinical Reseach Assistant
Baylor Scott And White Regional Medical Center
11.2017 - 03.2022
- Streamlined data collection processes for improved accuracy and efficiency in clinical research projects.
- Monitored safety events during clinical trials by promptly reporting adverse events and implementing corrective action plans as needed.
- Supported investigators with the design and implementation of study protocols, ensuring adherence to regulations and ethical guidelines.
- Managed study databases, ensuring accurate data entry, storage, and retrieval for analysis purposes.
- Coordinated with multidisciplinary teams to facilitate smooth communication between researchers, clinicians, and support staff.
- Developed strong relationships with patients through compassionate care coordination during their participation in clinical studies.
Education
High School Diploma -
South Garland High School
Garland, TXDallas College
Dallas, TXSkills
- Data Entry
- Scheduling
- Call Management
- Complaint Resolution
Timeline
Receptionist/Billing Specialist
Stride Healthcare
05.2023 - Current
NICU Unit Secretary
Medical City Dallas Hospital
02.2022 - 04.2023
Clinical Reseach Assistant
Baylor Scott And White Regional Medical Center
11.2017 - 03.2022
High School Diploma -
South Garland High School
Dallas College
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