Handling high volume inbound and outbound calls, customer outreach, follow-up with customer inquiries, appointment scheduling, manage and file customer documents, data entry, billing, collections, and billing analysis.
Sales Associate/Team Lead
Cordray Drug Store
Galveston, TX
04.2023 - 02.2025
Assist with daily operations, customer service, complete sales transactions, product preparation, lead a team.
Receptionist/Administrative Assistant
K6 Island Sports
Galveston, TX
10.2021 - 12.2022
Customer correspondence, book reservations, create schedules, and coordinate deliveries.
Customer Service Representative/Administrative Assistant
Jani-King
Addison, TX
07.2014 - 07.2015
Customer outreach, act as an intermediary between franchise owners and customers in select national regions, dispatch and logging data, assisting to solve issues and complaints in the best and most timely manner.
Education
3 years, no degree - General Studies and Prerequisites
Pima Community College
Tucson, AZ
05-2012
Diploma - General Studies
Dobson High School
Mesa, AZ
05-1999
Skills
Displays effective and concise communication both verbal and written
Has the ability to multi-task and is very goal oriented
Works well with others and is a solid collaborator
Proficient in Microsoft Office Suite, including Excel
Has the ability to log information quickly and accurately
Adept at clerical tasks, scheduling, dispatch, and data entry
LANGUAGES
6 years of Spanish, semi-proficient, not fluent.
Timeline
Receptionist/Billing Specialist
Ken Ross Insurance Agency
02.2025 - Current
Sales Associate/Team Lead
Cordray Drug Store
04.2023 - 02.2025
Receptionist/Administrative Assistant
K6 Island Sports
10.2021 - 12.2022
Customer Service Representative/Administrative Assistant
Jani-King
07.2014 - 07.2015
Diploma - General Studies
Dobson High School
3 years, no degree - General Studies and Prerequisites