ANDREA MONCADA
Salt Lake City,UT
Summary
Results-oriented professional with a diverse background in management and customer service. Proven to conceptualize, plan and manage successful business operations. Additional experience in customer service in retail. Dedicated, well organized, highly communicative and detail-oriented.
Overview
13
13
years of professional experience
Work History
Fulfillment Associate
Amazon
09.2023 - Current
- Selected and filled orders from stock to fulfill customer requirements.
- Followed procedures at all times for personal and team safety.
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
- Communicated with other departments to facilitate fulfillment activities and address issues.
- Assisted manager in training new employees to apply strategies and best practices in fulfillment process.
Sales Associate
Liquor Lineup
02.2021 - 05.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Marketer
Guadalupe Medical Center
10.2020 - 12.2021
- Tracked sales data to understand current trends and proactively capitalize on emerging opportunities.
- Helped optimize marketing strategies by contributing relevant information, ideas and research.
- Exceeded targets consistently, pursuing multiple prospecting avenues to keep leads and sales high.
- Passed out informational brochures at businesses to connect with potential customers and increase brand awareness.
Flight Service Manager
LATAM Airlines
08.2012 - 08.2020
- Used excellent customer service skills in addressing passengers' needs.
- Resolved passenger conflicts and medical emergencies during flights.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Performed pre-flight cabin checks to maintain operational safety equipment.
- Collaborated with flight crew to maximize smooth and safe flights.
- Demonstrated knowledge of aircraft safety features and emergency equipment.
Flight Attendant
LATAM Airlines
06.2010 - 08.2012
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Responded to passenger emergencies to provide first aid.
- Monitored cabin during flights and responded to passenger inquiries or issues.
Education
GED -
CCSD
Las Vegas, NV09.2024
Associate of Arts - Flight Attendance
Centro Aeronautic De Colombia
Bogota, Colombia04.2010
Skills
- Customer Service
- Detail Oriented
- Teamwork and Collaboration
- Order Execution
- Willing to Learn
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Fulfillment Associate
Amazon
09.2023 - Current
Sales Associate
Liquor Lineup
02.2021 - 05.2023
Sales Marketer
Guadalupe Medical Center
10.2020 - 12.2021
Flight Service Manager
LATAM Airlines
08.2012 - 08.2020
Flight Attendant
LATAM Airlines
06.2010 - 08.2012
GED -
CCSD
Associate of Arts - Flight Attendance
Centro Aeronautic De Colombia