Summary
Overview
Work History
Education
Skills
Timeline
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Andrea Morales

Andrea Morales

Stockton,CA

Summary

Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

8
8
years of professional experience

Work History

Learning Ambassador

Amazon
Stockton, CA
08.2020 - 07.2021
  • Conducted new hire orientations and training sessions, and trained current employees on new equipment and procedures.
  • Corrected employee behavior that did not reach accepted standards, and recognized performance that met or exceeded those criteria.
  • Presented training concepts through instructional methods.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Researched and obtained relevant course materials to achieve training objectives.

Cashier

WinCo Foods
Elk Grove, CA
01.2019 - 08.2020
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Checked identification for proof-of-age for alcohol and tobacco sales.

Receptionist Administrator

Scranton Law Firm
Concord, CA
01.2017 - 04.2018
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
  • Promoted maintenance of professional and courteous customer interactions across reception personnel.
  • Monitored visitor access and maintained situational awareness to promote on-site security and safety.
  • Documented each patients' activity in program-specific databases.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.

Flooring Sales Specialist

The Home Depot Inc
Concord, CA
10.2014 - 07.2017
  • Followed up with customers to assess satisfaction, answer questions and resolve concerns.
  • Demonstrated features of different floor options and overcame objections with knowledgeable responses.
  • Assisted customers with selecting appropriate floor types and styles.
  • Maintained in-depth understanding of all available brands and types of flooring available to customers.
  • Discussed pricing, additional charges and payment plans during sales process.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Cashier/Meat Department Clerk

Foodmaxx
Concord, CA
11.2012 - 06.2014
  • Consulted with customers to discuss available meats, different cuts and quality options.
  • Unloaded merchandise and stocked cases with new merchandise.
  • Wrapped, weighed and filled product with efficiency to manage high volume of customers.
  • Followed proper safety, handling and cross-contamination procedures.
  • Restocked products based on available inventories and customer demands.
  • Completed inventory counts, reordered stock and removed expired items from supply.

Education

High School Diploma -

Freedom High School
Oakley, CA
06.2012

Skills

  • Courteous with Strong Service Mindset
  • Building Customer Trust and Loyalty
  • Multi-tasking
  • Filing management
  • Typing at 38 WPM
  • Bilingual in Spanish

Timeline

Learning Ambassador

Amazon
08.2020 - 07.2021

Cashier

WinCo Foods
01.2019 - 08.2020

Receptionist Administrator

Scranton Law Firm
01.2017 - 04.2018

Flooring Sales Specialist

The Home Depot Inc
10.2014 - 07.2017

Cashier/Meat Department Clerk

Foodmaxx
11.2012 - 06.2014

High School Diploma -

Freedom High School

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Andrea Morales