Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
OfficeManager
Diana Tapia

Diana Tapia

Chesterfield,NJ

Summary

Accomplished Retail Sales Manager offering over five years in boosting performance momentum and exceeding sales quotas. Experience directing store operations for established retailers. Positive team manager with record of high employee retention rates.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Learning Ambassador

Amazon
Bordentown, NJ
08.2021 - Current
  • Created, collected and recorded data on associates progress to determine next steps for their success.
  • Offered feedback to associates s to effectively address managers needs.
  • Supported interaction between associates during group work activities using guided conversation.
  • Collaborated with managers to monitor progress of associates and adjust instructional strategies to meet specific needs more efficiently.

Janitorial Cleaner

Jamba Enterprises
Wrightstown, NJ
11.2020 - 08.2021
  • Cleaned, stocked and sanitized restrooms and inspected regularly to deliver guests immaculate, safe environments that reflected well on employer.
  • Projected friendly and positive image in interaction with employees and guests and built trusting and supportive relationships with other team members.
  • Served in various office, cafeteria and educational settings and gained transferable skills to clean environment to employers' full satisfaction.
  • Maintained cleaning equipment, performed minor repairs and communicated with management regarding specific needs for new equipment.

Retail Store Manager

SuperMich Mexican Grocery
New Egypt, NJ
05.2017 - 08.2021
  • Managed store organization, maintenance and purchasing functions.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Resolved customer service issues promptly.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Completed routine store inventories.

Sales Representative

F&D Enterprise
Hainsport, NJ
05.2020 - 10.2020
  • Increased sales by offering advice on purchases and promoting additional products.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Retained excellent client satisfaction ratings through
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Organized sales paperwork

Education

Business Administration

Rowan College At Burlington County
Mt. Laurel, NJ
05.2020

High School Diploma -

Northern Burlington County Regional High School
Columbus, NJ
05.2018

Skills

  • Personnel Mentoring
  • Learning and Development
  • Client Relations
  • GAAP Accounting Practices
  • Budget Forecasting
  • Accounts Payable and Receivable
  • Consecutive Translation
  • Originality and Creativity
  • Sales Promotion
  • Financial Records
  • Courteous with Strong Service Mindset
  • Upselling Products and Services

Certification

  • Real Estate License - June 2021
  • CBAP - Certified Business Analysis Professional

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Learning Ambassador

Amazon
08.2021 - Current

Janitorial Cleaner

Jamba Enterprises
11.2020 - 08.2021

Sales Representative

F&D Enterprise
05.2020 - 10.2020

Retail Store Manager

SuperMich Mexican Grocery
05.2017 - 08.2021

Business Administration

Rowan College At Burlington County

High School Diploma -

Northern Burlington County Regional High School

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Diana Tapia