Andrea Morawic
Lansing
Summary
Professional in retail management with in-depth experience in floor operations and customer service excellence. Focuses on team collaboration and adaptability, ensuring reliable and results-driven performance. Skilled in leadership, staff training, and problem-solving.
Overview
11
11
years of professional experience
Work History
Floor Manager
Rosauers Supermarkets Inc.
Missoula, MT
06.2023 - 05.2025
- Supervised daily operations, ensuring compliance with safety and health regulations.
- Trained and mentored team members on customer service best practices and product knowledge.
- Resolved customer inquiries and complaints efficiently, fostering positive shopping experiences.
- Monitored cash handling procedures, reinforcing accuracy in transactions and reporting.
Front End Team Lead
Walmart
Missoula, MT
08.2021 - 05.2023
- Led front-end team in delivering exceptional customer service experiences.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Learned new skills quickly and assisted where the company needed support
Dishwasher
University of Montana
Missoula, MT
08.2014 - 08.2021
- Operated industrial dishwashing equipment to ensure efficient cleaning of dining service items.
- Trained new staff on proper dishwashing techniques and safety protocols.
- Assisted in inventory management for front and back of house.
- Monitored equipment performance, reporting issues to maintenance for timely repairs.
Education
Bachelor of Arts -
The University of Montana
Missoula, MT06-2019
Skills
- Employee management
- Customer relations
- Policy enforcement
- POS systems
- Operations management
- Safety oversight
Languages
German
Native or Bilingual
Timeline
Floor Manager
Rosauers Supermarkets Inc.
06.2023 - 05.2025
Front End Team Lead
Walmart
08.2021 - 05.2023
Dishwasher
University of Montana
08.2014 - 08.2021
Bachelor of Arts -
The University of Montana