Andrea Moreira
Manassas,VA
Summary
Highly motivated individual with extensive customer service experience. Proficient in managing fast-paced areas, whilst providing exceptional hospitality that leaves clients more than pleased. My strong planning, problem-solving, and communication skills ensures smooth and efficient operations while delivering top-notch service to every guest. I approach each task with enthusiasm and a drive to exceed expectations, continuously seeking opportunities for personal and professional, growth and improvement.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
The Woodhouse Day Spa
01.2024 - 09.2024
- Scheduling up to 25+ appointments per day maximizing customer satisfaction
- Warmly welcomed and directed guests to their destination after checking them in
- Assisted guess with any inquiries they had with services, products, and pricing.
- Handled phone calls, emails, and walk-in inquiries
- Promoted spa services, packages, and retail products that attracted the customers attention
- Maintain an organized, clean, and professional work space and lounge area
- Manage fast-paced area
- Resolved scheduling conflicts and accommodated last-minute appointment changes
- Followed spa policies and procedures to maintain a professional environment
Server
Mi Rancho
03.2021 - 01.2024
- Engage with 50-100 customers per shift on average
- Maintained a fun and family-friendly environment for guests of all ages
- Memorized more than 50 menu items
- Update guests on menu items and new specials added
- Suggested appropriate options for food allergy concerns
- Resolve conflicts ensuring guests leave with complete satisfaction
- Managed multiple tables at once while maintaining excellent service
- Restocked essential items and supplies at my work station to ensure smooth service during busy hours
- Communicated with kitchen staff, host, and bartenders to ensure timely and accurate service
- Assisted teammates during rushes
Skills
- Fluent in Spanish and English
- Scheduling and Appointment Setting
- Multitasking abilities
- Organization and Efficiency
- Cash transactions
- Computer skills
- Managing Records
- Documentation and Data Entry
- Communication
- Knowledge of products and services
Timeline
Front Desk Receptionist
The Woodhouse Day Spa
01.2024 - 09.2024
Server
Mi Rancho
03.2021 - 01.2024
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