Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Andrea Moreno

Brownsville,TX

Summary

Professional mental health practitioner with expertise in delivering therapeutic interventions and fostering emotional well-being. Skilled in individual and group therapy, crisis intervention, and mental health assessment. Strong focus on collaboration and achieving positive outcomes, adaptable to changing client needs. Known for empathy, patience, and excellent communication skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Therapist/Clinician

Televero
08.2025 - Current
  • Provide virtual psychotherapy using CBT, DBT, MI, and ACT to clients with mood, anxiety, trauma, personality, and substance-use disorders.
  • Conduct intakes, develop treatment plans, and document in AdvancedMD EMR.
  • Collaborate with psychiatrists, NPs, and navigation teams in integrated care.
  • Support marginalized populations (immigrants, LGBTQIA+).
  • Developed personalized treatment plans that addressed client needs and goals effectively.
  • Facilitated communication between clients and interdisciplinary teams to ensure comprehensive care.
  • Implemented therapeutic interventions that promoted mental wellness and coping strategies for clients.
  • Monitored client progress through assessments, making adjustments to treatment plans as necessary.
  • Provided crisis intervention and support during critical situations to ensure client safety.
  • Maintained detailed case notes and documentation, ensuring effective tracking of progress and continuity of care across providers.
  • Established clear boundaries with clients, maintaining ethical practice standards while preserving the therapeutic relationship.
  • Provided individual and group therapy sessions to patients suffering from mental health issues.

Lead Case Manager

Compass Connections
08.2024 - Current
  • Directed daily case management operations, achieving 100% compliance with state and federal standards.
  • Monitor staff performance, providing training and corrective actions to maintain quality.
  • Supervised, trained, and mentored staff to improve service delivery and performance.
  • Evaluated complex cases, streamlined service plans, and partnered with multidisciplinary teams.
  • Maintained comprehensive records and conducted audits to ensure compliance with State and Federal standards, safeguarding program integrity and operational quality.
  • Led case management initiatives to enhance service delivery and client satisfaction.
  • Coordinated multidisciplinary team meetings to ensure comprehensive support for clients.
  • Mentored junior case managers, fostering professional growth and improving team performance.
  • Analyzed case outcomes to identify trends and optimize service strategies effectively.
  • Facilitated training sessions on best practices in case management for staff development.
  • Advocated for clients' rights and needs, ensuring access to necessary resources and services.
  • Streamlined documentation processes, improving compliance with regulatory standards and enhancing efficiency.

Advanced Clinical Intern (480 Hrs)

The Empowering Space
05.2024 - 12.2024
  • Conducted holistic assessments, case management, and advocacy for diverse clients.
  • Integrated clinical practices with community resources; improved curriculum for MSW interns.
  • Provided compassionate, trauma-informed care to enhance engagement and outcomes.
  • Assisted in implementing therapeutic interventions to enhance patient well-being and recovery.
  • Conducted patient assessments to identify needs and develop tailored care plans.
  • Documented patient progress and adjustments in care plans for accuracy and compliance.

Beach Rescue Technician

South Padre Island Ocean Rescue
03.2018 - 08.2024
  • Responded to emergencies and led team safety training and drills.
  • Educated community youth on ocean safety, increasing public engagement.
  • Conducted water rescues, ensuring safety of distressed individuals and effective team coordination.
  • Implemented emergency response protocols to enhance operational efficiency during rescue operations.
  • Trained new team members on rescue techniques and equipment usage, fostering skill development and safety awareness.
  • Coordinated with local agencies for joint rescue efforts, improving communication and response times in emergencies.
  • Executed regular maintenance checks on rescue equipment, ensuring readiness and compliance with safety standards.
  • Evaluated incident reports to identify areas for process improvement and enhance future response strategies.

Case Manager

Southwest Keys
12.2022 - 06.2024
  • Developed individualized service plans for at-risk youth, ensuring compliance with federal guidelines.
  • Facilitated communication between youth and families, strengthening relationships.
  • Led team meetings to refine strategies and support youth development.
  • Coordinated comprehensive case management services for diverse client populations.
  • Developed individualized service plans to address specific client needs and goals.
  • Assessed client progress and adapted strategies to enhance service delivery effectiveness.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.

Case Manager

CHS/Upbring
08.2021 - 08.2022
  • Managed cases of unaccompanied minors, ensuring timely reunification and compliance.
  • Facilitated family communication and collaboration with providers to improve outcomes.
  • Conducted workshops and maintained organized case files.
  • Facilitated communication between clients, families, and community resources for optimal support.
  • Implemented process improvements to streamline case management workflows and increase efficiency.
  • Advocated for clients' rights and access to necessary social services and resources.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.

Case Manager

Tropical Texas Behavioral Health
01.2020 - 06.2021
  • Assisted clients with goal-setting, resource access, and treatment adherence.
  • Conducted comprehensive assessments, creating tailored intervention plans.
  • Maintained detailed case records and coordinated with agencies to expand support.
  • Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
  • Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
  • Coordinated essential services for clients, resulting in improved overall well-being and self-sufficiency.
  • Monitored clients' progress and tracked client services to provide crisis interventions.
  • Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
  • Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.
  • Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
  • Increased client satisfaction through diligent follow-up and personalized support.
  • Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
  • Streamlined case documentation procedures, reducing processing time and increasing efficiency.
  • Collaborated with mental health professionals to address psychological needs of clients, supporting their holistic recovery.

Education

Master of Social Work (MSW) - Mental Health & Substance Abuse

Univ. of Texas At Arlington
Arlington, Texas
01.2024

Bachelor of Science in Psychology - Minor in Criminal Justice & Rehabilitation

Univ. of Texas Rio Grande Valley
Edinburg, Texas
01.2019

Skills

  • Case Management
  • Clinical Assessment
  • Crisis Intervention
  • Trauma-Informed Care
  • Program Compliance
  • Client Advocacy
  • Leadership
  • Crisis intervention
  • Multicultural competence
  • CBT techniques
  • Documentation requirements
  • Community education
  • Psychoeducation
  • Self-care promotion

Certification

  • Licensed Master Social Worker (LMSW), Texas (#115938)
  • CANS & ANSA Certification
  • Co-Occurring & Psychiatric Substance Abuse Disorders Certification

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Therapist/Clinician

Televero
08.2025 - Current

Lead Case Manager

Compass Connections
08.2024 - Current

Advanced Clinical Intern (480 Hrs)

The Empowering Space
05.2024 - 12.2024

Case Manager

Southwest Keys
12.2022 - 06.2024

Case Manager

CHS/Upbring
08.2021 - 08.2022

Case Manager

Tropical Texas Behavioral Health
01.2020 - 06.2021

Beach Rescue Technician

South Padre Island Ocean Rescue
03.2018 - 08.2024

Master of Social Work (MSW) - Mental Health & Substance Abuse

Univ. of Texas At Arlington

Bachelor of Science in Psychology - Minor in Criminal Justice & Rehabilitation

Univ. of Texas Rio Grande Valley

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