Summary
Overview
Work History
Education
Skills
Timeline
Generic

ANDREA MORGAN

Kingston,PA

Summary

Customer Service Professional with 15 years of experience in diverse roles, including clerk and beverage server, excelling in delivering exceptional service and resolving inquiries. Proven ability to communicate effectively. Skilled in maintaining a clean and organized environment, ensuring customer satisfaction in fast-paced settings.

Overview

17
17
years of professional experience

Work History

Clerk

UPS Store
04.2018 - 06.2025
  • Customer service, packaging, printing, faxing.
  • Assisted customers with inquiries and complaints in a professional manner.
  • Operated cash register to process cash, check, and credit card transactions.
  • Processed customer orders promptly and accurately.
  • Answered phones in a courteous manner while providing excellent customer service.
  • Communicated with customers, employees and vendors to answer questions and address complaints.

Cleaning Associate

Service Master Cleaning
11.2015 - 10.2020
  • Cleaning banks, offices.
  • Cleaned and sanitized restrooms, kitchen areas, conference rooms, break rooms, and other assigned areas.
  • Swept, vacuumed, mopped and polished floors using appropriate products.
  • Inspected areas for cleanliness prior to leaving the premises.

Student Phlebotomy Classes

Geisinger Hospital
01.2018 - 04.2018
  • Trained in all aspects of phlebotomy, chemistry, microbiology and serology.
  • Also included in this training was clinical rotations in hospitals.

Filing Clerk

Cooks Medical
02.2015 - 01.2016
  • Managed physical records storage, ensuring proper labeling, organization, and safekeeping of essential documents.
  • Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
  • Maintained a well-functioning filing system, conducting periodic audits to identify areas for improvement or discrepancies that required resolution.
  • Supported team members, providing necessary documents and files for efficient decision-making processes.

Cleaning Associate

K and K Maintenance
08.2012 - 02.2014
  • .
  • Preserved building integrity through attentive care of fixtures, furnishings, and equipment during routine cleanings.
  • Enhanced customer satisfaction by maintaining a clean and organized environment in commercial spaces.
  • Adapted to varying work environments, skillfully tackling diverse assignments across multiple industries.

EMT-Basic

Kunkle Fire Department
06.2012 - 08.2012
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
  • Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
  • Evaluated patient histories to assess and prioritize levels of care.
  • Conducted equipment and vehicle checks to maintain continuous and safe operation.

Beverage Server

Mohegan Sun Casino
10.2008 - 09.2010
  • Completed mandatory alcohol server training to comply with local regulations and maintain a safe environment for patrons.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Enhanced customer satisfaction by promptly serving beverages and attending to special requests.
  • Developed rapport with regular customers, fostering loyalty and repeat business.

Education

Phlebotomy - undefined

Geisinger School of Phlebotomy
Wilkes-Barre, PA
04.2018

EMT Class - undefined

Lackawanna EMT Class
Scranton, PA
06.2012

Graduate - Cosmetology

Academy of Creative Hair Design
Edwardsville, PA
06.2004

High School Diploma - undefined

Wyoming Valley West High School
Plymouth, PA
09.1989

Skills

  • Microsoft Outlook
  • General housekeeping
  • Organizational skills
  • Relationship building
  • Multitasking
  • Customer service
  • Compassionate care
  • Attention to detail

Timeline

Clerk

UPS Store
04.2018 - 06.2025

Student Phlebotomy Classes

Geisinger Hospital
01.2018 - 04.2018

Cleaning Associate

Service Master Cleaning
11.2015 - 10.2020

Filing Clerk

Cooks Medical
02.2015 - 01.2016

Cleaning Associate

K and K Maintenance
08.2012 - 02.2014

EMT-Basic

Kunkle Fire Department
06.2012 - 08.2012

Beverage Server

Mohegan Sun Casino
10.2008 - 09.2010

Phlebotomy - undefined

Geisinger School of Phlebotomy

EMT Class - undefined

Lackawanna EMT Class

Graduate - Cosmetology

Academy of Creative Hair Design

High School Diploma - undefined

Wyoming Valley West High School

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